Experience

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  Eurasia group

  Mar 2007 - Jun 2007

  Deck cadet

  *Sailor in MV Omega Queen*Assisting Cargo Loading/Unloading*Assisting in Navigation*Assisting in Deck Operations*Preparation of Documents for submission along with Bill of Lading

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  Rm education solutions india pvt ltd.

  Mar 2012 - Apr 2013

  System administrator

  *OS Installation & Server commissioning*Closure of Helpdesk calls*Hardware Support*Backup/Restoration & System Monitoring*Monitor the servers & Network using tools, - Cacti & NetFlow analyzer.*System/Network support in Windows Domain.*To handle the issues with ITIL SLA standardsInstallation & configuration of Servers & client OS- Windows. *Installation & troubleshooting of Software’s like MS Office, Visual Studio & SQL *Windows Desktop & server patching with latest updates.*Performing Server Upgrades, Patches, Security fixes.*Troubleshooting network printer.*SharePoint user authentication & folder authentication access. *User Management &Administration (AD) Show less

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  Bank of baroda

  May 2013 - now

  Corporate customer relationship officer & strategic planner

  • A decade of experience in Retail Banking Domain-Loans, Deposit, Account Opening, Digital Channels like Internet Banking, Mobile Banking, Online Account Opening and ATM operations.• Spearhead operations strategy and execution to ensure the seamless functioning of the business and target achievement.• Oversee a team of twelve professionals, providing leadership, mentorship, and performance evaluations.• Good stakeholder communication skills.• Develop and implement operational policies and procedures to enhance efficiency, reduce costs, and mitigate risks.• Collaborate with department heads to identify and address operational challenges, streamlining workflows, and improving productivity.• Manage budgeting, forecasting, and financial analysis to control expenses and optimize resource allocation.• Initiate and lead cross-functional projects to support business growth and expansion.• Negotiate and manage vendor contracts, ensuring favourable terms and cost savings.• Catering Business needs of clients according to their requirements.• Task completion for Financial Year closing and Auditing.• Collaborated with cross-functional teams to develop and implement process improvement initiatives, resulting in reduction of loss-making branches in the Region.• Prepared comprehensive reports and presentations for executive leadership, summarizing key findings and recommendations using Qlick Sense, Power point.• Assisted in the development of annual budgets, tracking expenses, and identifying opportunities for cost savings.• Rs.100 Cr Business captured from Govt of Kerala related to PFMS account.• Well versed with Finacle 7 & 10 & its operations.• Part of Implementation team for different software’s (Dena Vetan, Additional Booklet etc) under User Acceptance Testing• Good Knowledge of Product Implementation. Show less