Experience

• 

  Carolina health system

  Feb 2016 - Jan 2017

  Consultant

  Credentialed in Cerner & Epic Revenue Cycle- Cadence/ADT/Prelude/Grand CentralClassroom Training Epic Revenue Cycle for up to 20 end-usersProvided Back of the room support for fellow trainers and training lead/ Created Tip sheetsLMS experience was working with Captivate loading a training onto CareconnectAssisted in Appointment Backloading and Chart abstraction for pre-Go-LiveOrganized supplies, maintain equipment as well as conduct, update materials and lesson plansInstructing health care professionals on how to utilize their workflow process in EpicSupport for Go Lives / helpdesk for hospital and clinical end users Epic /Cerner interfaceAble to demonstrate solid understanding of Epic workflows and functionality for various applications using knowledge basePassword Resets, Unlocking, Updating Epic User Record, Epic Troubleshooting,Experience with remote support tools for troubleshooting like Citrix Receiver & Ticketing Systems Show less

• 

  Erlanger hospital

  Jan 2017 - Dec 2017

  Lead consultant

  Credentialed in Ambulatory (Providers, Managers, Medical Students, Nurses and MA’s, Chart Abstractors)Credentialed in Epic Revenue Cycle- Cadence/ADT-Prelude/Grand Central, (PSR’s, Billing, Front Desk)Classroom support ClinDoc, Orders, and Beacon / Created Tip sheets post Go Live for OrdersUpload training manuals to LMS for NEO and assisted with e-learning content designAssisted in Appointment Backloading and Chart abstractionExperience in MyChart, Healthy Planet /Created Tip sheets for Canto/ Haiku for Wound Care DepartmentClassroom Training Epic Revenue Cycle for up to 32 end-users (Providers, Managers, Clinical Support)Managed user security in SER for end users after every sessionManaged updating of curriculum as (copy patients and providers in training environment)Provided Back of the room support for fellow trainers and Instructional DesignerOrganize supplies, maintain equipment as well as conduct, update materials and lesson plansProvide technical dress rehearsal support/create and update PowerPoint lesson planInstructing health care professionals on how to utilize their workflow process in EpicSupport for Go Lives and Soft Go Lives/ helpdesk for hospital and clinical end usersAssisted with facilitation of ATE Support Orientation/Hospital AcquisitionsWould gather their info, create their profiles in LMS, and then schedule the to the appropriate classes for external Surgeons, Nurses and Providers outside of hospital system were using the system for surgeries, so external providers would come to Erlanger to operate, and they needed to get into the system to get scheduled for classesAble to demonstrate solid understanding of Epic workflows and functionalityPassword Resets, Unlocking, Updating Epic User Record, Epic Troubleshooting,Experience with remote support tools for troubleshooting like Citrix Receiver & Ticketing Systems Show less

• 

  Bjc/washington university/eyefinity (remote)/hackensack meridian/peacehealth (mo/nj/wa)

  Jan 2018 - Jun 2019

  Instructor

  Created training Curriculum for Radiation Oncology and OBGYN – trained kaleidoscope/Nurse triageManaged user security in SER for end users after every session/Created Tip sheetsClassroom and virtual Training Epic Ambulatory for up to 15-20 end-usersTrained Abstractors, nurses, OB, Sleep Tech, ProvidersCreated WebEx training for post Go-Live for NEO; specifically Care EverywhereExperience with MyChart, Care Everywhere, as well as Healthy Planet, Haiku/CantoManaging the updating of curriculum as provided by the Instructional DesignerProvided Back of the room support for fellow trainers and Instructional DesignerOrganize supplies, maintain equipment as well as conduct, update materials and lesson plansProvide technical dress rehearsal support/create and update PowerPoint lesson planInstructing health care professionals on how to utilize their workflow process in EpicAssist Instructional Designer with operational meetings with management and executivesSupport for Go Lives and Soft Go Lives/ helpdesk for hospital and clinical end usersAble to demonstrate solid understanding of Epic workflows and functionalityPassword Resets, Unlocking, Updating Epic User Record, Epic Troubleshooting,Experience with remote support tools for troubleshooting like Citrix Receiver & Ticketing Systems Show less

• 

  Department of defense

  Feb 2019 - Dec 2022

  Content developer/emr trainer

  Created Computer Based Training for Military Medical Personnel using storyboarding Captivate 19 and Note ++ for packaging to load onto Learning Management System, MFG and User Guide creation. Can provide a sample of work in Captivate. EHR training specialist traveling from base to base to deliver DHA approved workflows to healthcare personnel. (Ancillary, Ambulatory, & Acute Tracks)● Ambulatory● Acute● PathNet● AncillaryFirstNet SAnesthesia ● Maternity ● RevCycle● RadNet● Dentrix● Behavioral Heath Show less

• 

  Portland adventist medical center, inc.

  Sept 2019 - Dec 2020

  Jr applications analyst managed services/ epic principal trainer

  ● Moved items between environments (POC,TST,PRD) using Data Courier● Resolve service requests and incidents with helpdesk, such as copying departments, adding Cash drawers, order transmittal, modifying user profiles, titles and schedule templates, adding external providers and departments, adding printers and workstations, printer tracking modifying Inbasket features and Encounter conversions working in PRD, TST, TXT and POC● Run flat files in TXT/performed Technical Dress Rehearsal for New Clinics● Virtual training of hospital and clinic staff, both front and back office in 2018 version of Epic ● Develop curriculum and post training materials in MST, ACE, AND Ply environments, Healthstream● Familiar with Content Management and moving items to PRD using Data Courier ● Also manage CareEverywhere support to outside institutions ● Able to demonstrate solid understanding of Epic workflows and functionality● Password Resets, Unlocking, Updating Epic User Record, Epic Troubleshooting,● Experience with remote support tools for troubleshooting like Citrix Receiver & Ticketing Systems Show less

• 

  St. christopher's children hospital

  Feb 2021 - Mar 2021

  Professional consultant

  Trained professional Billing, Grand Central, and Prelude classes virtuallyTrained HB Navigator and supported HB classes virtuallyManaged user security in SER for end users after every session/Created Tip sheetsVirtual Training for up to 30 end-users per sessionCreated WebEx training for post Go-Live for NEO; specifically Care EverywhereCreated tip sheetsManaging the updating of curriculum as provided by the Instructional DesignerProvided Back of the room support for fellow trainers and Instructional DesignerOrganize supplies, maintain equipment as well as conduct, update materials and lesson plansSupport/create and update PowerPoint lesson planInstructing health care professionals on how to utilize their workflow process in EpicAssist Instructional Designer with operational meetings with management and executives Show less

• 

  Healthcare it leaders- optum/uhg healthcare

  Oct 2021 - Jan 2022

  Professional consultant

  Trained professional Billing classes virtually/ Support/create and update PowerPoint lesson planManaged user security in SER for end users after every session/Created Tip sheetsManaged tip sheetsManaging the updating of curriculum as provided by the Instructional DesignerProvided Back of the room support for fellow trainers and Instructional DesignerOrganize supplies, maintain equipment as well as conduct, update materials and lesson plansSupport/create and update PowerPoint lesson planInstructing health care professionals on how to utilize their workflow process in EpicAssist Instructional Designer with operational meetings with management and executives Show less

• 

  Alberta health services

  Dec 2021 - Feb 2022

  Training consultant

  Amb Core: AMB Nurse Shared, Therapy Plan, AMB UC, Day Med/IV Therapy, AMB SU, AMB Specialties: Dialysis Nurse, Ortho Nurse, PD Nurse, Beacon: Oncology/Hem Clinic Nurse, Oncology/Hem Infusion/Clinic Nurse, Oncology/Hem IP Nurse, Oncology SU, BMT Co-ordinator Clin Doc: Med-Surg Nurse, HCA, ICU/PICU, Unit Clerk, Wound/Ostomy Care, Consult Nurse, IP Transition Coordinator, Comm/Cont SU, NICU, Clin Doc SU-Resolve service requests and incidents with helpdesk.

• 

  Impact advisors/ virginia commonwealth university

  Mar 2022 - May 2022

  Senior support analyst

  Temporary contract to assist with optimization, break-fix tickets as well as resolve service requests and incidents with helpdesk.

• 

  Experis/northern light health

  Jan 2023 - Mar 2023

  Clinical informatics specialist

  EHR training specialist to train in person as well as remotely, workflows to healthcare personnel, including but not limited to Providers, Nurses, Anesthesiologists, CRNAs, Techs and Clinicians to better improve their experience working in the MPages in PowerChart, SaAnasthesia, and FirstNet

• 

  Epic surgical support

  Apr 2023 - May 2024

  Help desk support analyst/epic surgical support liaison

  Support in an analyst capacity to Support Ambulatory team with Break/fix incident tickets- Helped to test building out extensions added to Department profiles to create correct visit types and encounter types to drop charges for all 1244 departments, assisted Cadence with client to help build out templates for 12 surgeons in both an ambulatory and external department, Smart Tools Built out provider preference lists, added CAM’s , editing encounter types and visit types for encounter conversion for visits to be signed, assisted in WQ creation for Appointment Requests and Patient, Mult provider schedule and other Break/ Fix issues.Act as a liaison for smaller practices and clients to share the same instance of epic. Work with surgeons, providers, front desk, nursing staff to translate current needs over to larger organizations instance of Epic Create PowerPoint presentations demonstrating workflows for all roles and responsibilities, then presenting to hospital leadership and potential clients for community connect practices. Show less

• 

  Emr field trainer for veterinary hospitals

  Jun 2024 - Jul 2024

  Emr field trainer

  EMR field trainer for the implementation of the Voyager Health System to veterinary hospitals and Clinics.

• 

  Phillips medical equipment, llc

  Oct 2024 - Oct 2024

  Medical device integration

  Performed Device integration for Phillips Capsule Neuron device used for ventilators during anesthesia and in various ICU units pre and post Memorial Hermann's Epic go live. I also supported Optime and ClinDoc and served on the helpdesk with SNOW incidents.

• 

  Clinical informatics

  Nov 2024 - now

  Clinical informatics specialist

  Supported and trained users in Ambulatory, revenue cycle and Inpatient on organization's instance of Epic. Assisted in incident ticket resolution. Content creation for CBT using such tools as Captivate and SnagIT.