Experience

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  Travel leisure india

  Dec 2018 - Jan 2020

  Operations

  Operations in Handeling clients from Spain as well as South Americans. Worked as Spanish speaking Escort.

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  Vertex global services

  Nov 2020 - Nov 2021

  Associate

  Responsible to carry out the day-to-day activities which leads to master Data Maintenance. Making sure that the master data for all dimensions is meeting the quality standard set by Global or Regional Process owners. Accountable to all customer and vendor master data coordination with various departments and to provide master data in a timely manner. Preparing weekly reports and presentations for management that helped in decision making. Created SOPs, documentation and provided knowledge transfer. Execute day to day customer and vendor master data tasks in compliance with defined processes, policies, performance metrics and SLAs service level agreements to ensure delivery meets customer expectations. Show less

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  Genpact

  Nov 2021 - now

  Business analyst

  Spearheaded vendor onboarding automation, decreasing process time by 30% and ensuring regulatory compliance across all processes. Skilled in assessing vendor risk factors and implementing risk mitigation strategies to ensure compliance with regulatory requirements and minimize financial and operational risks. Proven ability to streamline vendor master data processes through automation, standardization, and optimization initiatives, resulting in increased efficiency and accuracy & implemented multiple business improvements plan & CIs (continuous improvements). Implemented data quality checks and data cleansing protocols, improving vendor master data accuracy by 20%. Optimized resource allocation through process mapping and stakeholder management, increasing team efficiency by 25%. Led data governance initiatives by standardizing processes and developing Standard Operating Procedures (SOPs), ensuring a 100% compliance rate with SLAs. Played a key role in the transition process, led the transition for EMEA market. Led cross-functional teams to deliver projects within scope, & time, utilizing agile methodologies. Conducted communication sessions and helped team with periodic communication tests for smooth communications. Collaborated with cross-functional teams to drive continuous improvement efforts, leading to a 15% increase in operational efficiency. Successfully managed and met 100% of Service Level Agreements (SLAs) for data quality and delivery, ensuring timely and accurate data provision to support business operations. Delivered KPI dashboards to track progress, risks, and business outcomes, facilitating data-driven decision-making, performance monitoring, resource utilization, ensuring transparency and accountability. Engaged in data migration projects, implementing change management practices to ensure clean and accurate data was moved to new platforms, reducing downtime by 20% during the transitional phase. Show less