Breanna Edwards

Breanna edwards

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location of Breanna EdwardsDetroit, Michigan, United States
Followers of Breanna Edwards227 followers
  • Timeline

  • About me

    Client Experience Analyst

  • Education

    • Grand valley state university

      2011 - 2016
      Bachelor's of science exercise science
  • Experience

    • Grand valley state university

      Jan 2014 - Aug 2016

      • Design individual exercise program based on American College of Sports Medicine guideline• Provide clinical fitness assessments and health screenings for students, staff, and faculty• Aid in motivational support to assist clients in reaching personal fitness and nutritional goals• Present and provide educational outreach regarding diet and exercise to organizations

      • Exercise Techinican

        Jan 2015 - Aug 2016
      • Event Staff

        Jan 2015 - Aug 2016
      • Instructor

        Jan 2015 - Jan 2016
      • Clerical

        Jan 2014 - Jan 2015
    • La fitness

      Jan 2016 - Jul 2016
      Personal trainer
    • Ideal shield

      Jun 2018 - Apr 2020
      Sales support specialist

      • Provided daily comprehensive support for sales staff and managed large accounts such as Sam’s Club, Walmart, Costco, DD’s Discount, etc., and help sales increase by 30%.• Communicated frequently with sales agents, managers, and executives to develop and implement new methods and procedures for increasing sales, encouraging customer loyalty, and expanding market territory

    • The life center private fitness facility

      Sept 2018 - May 2019
      Administrative assistant
    • Rocket connections

      Apr 2020 - Jun 2021
      Client communication specialist
    • Rocket mortgage

      Jun 2021 - now

      Use data-driven insights and quantitative research to champion the voice of the client. This in return, allows my team to provide coaching opportunities, technology enhancements, and process improvement to our business partners. Provide intraday support for business areas that utilize client feedback survey (Medallia). Support includes but not limited to; survey design, managing teams profiles, reporting, newsletters, trainings, creating documentation, meeting with leaders to assist with team goals, and collaborating with Program Manager to assist with larger initiatives.

      • Client Experience Analyst

        Jun 2023 - now
      • Program Coordinator

        Jun 2021 - Jun 2023
  • Licenses & Certifications

    • Introduction to artificial intelligence

      Linkedin
      Mar 2024
      View certificate certificate
    • Cpr/first aid

      American heart association
      Feb 2019
    • Project management cert

      Spelman college
      May 2024
      View certificate certificate
  • Honors & Awards

    • Awarded to Breanna Edwards
      Brother Of The Month Alpha Kappa Psi Co-Ed Business Fraternity Apr 2014
  • Volunteer Experience

    • Mentor

      Issued by Mission.31 on Sept 2017
      Mission.31Associated with Breanna Edwards