Experience

• 

  Grand valley state university

  Jan 2014 - Aug 2016

  • Design individual exercise program based on American College of Sports Medicine guideline• Provide clinical fitness assessments and health screenings for students, staff, and faculty• Aid in motivational support to assist clients in reaching personal fitness and nutritional goals• Present and provide educational outreach regarding diet and exercise to organizations

  • Exercise Techinican

    Jan 2015 - Aug 2016

  • Event Staff

    Jan 2015 - Aug 2016

  • Instructor

    Jan 2015 - Jan 2016

  • Clerical

    Jan 2014 - Jan 2015
• 

  La fitness

  Jan 2016 - Jul 2016

  Personal trainer
• 

  Ideal shield

  Jun 2018 - Apr 2020

  Sales support specialist

  • Provided daily comprehensive support for sales staff and managed large accounts such as Sam’s Club, Walmart, Costco, DD’s Discount, etc., and help sales increase by 30%.• Communicated frequently with sales agents, managers, and executives to develop and implement new methods and procedures for increasing sales, encouraging customer loyalty, and expanding market territory

• 

  The life center private fitness facility

  Sept 2018 - May 2019

  Administrative assistant
• 

  Rocket connections

  Apr 2020 - Jun 2021

  Client communication specialist
• 

  Rocket mortgage

  Jun 2021 - now

  Use data-driven insights and quantitative research to champion the voice of the client. This in return, allows my team to provide coaching opportunities, technology enhancements, and process improvement to our business partners. Provide intraday support for business areas that utilize client feedback survey (Medallia). Support includes but not limited to; survey design, managing teams profiles, reporting, newsletters, trainings, creating documentation, meeting with leaders to assist with team goals, and collaborating with Program Manager to assist with larger initiatives.

  • Client Experience Analyst

    Jun 2023 - now

  • Program Coordinator

    Jun 2021 - Jun 2023