Valonda Pinkerton

Experience

• 

  Consumers Energy

  Sept 1976 - Nov 2015

  Information Technology Technical Lead/Specialist I

  Led technical staff and managed IT projects; developed WBS; planned and updated project specifications.• Ensured 24/7 customer service availability by researching and leading the installation of transfer switches to create a Dual UPS System for the computer network infrastructure.• Integrated 5 Service Centers Computer Network Infrastructures into 1 by designing a contingency entrance feed, electrical and HVAC room foot print which ensured on time network readiness.• Collaborated with a vendor on an air and humidity circulation reduction for a Floating Floor Data Center which improved cost efficiencies for the HVAC and decreased disaster risk.• Reduced cost and complexity of afterhours contact system by developing a scheduling application within the Alarmpoint Tool that streamlined the complex rotational, multi-team, multi-locational on call schedule. • Redesigned the configuration of conduits, cabling, electrical and HVAC, overcoming the limitations presented during a historical building renovation, resulting in placement of a UPS to power all rooms.• Rewrote a 15 year out of date IT Construction Manual covering the fiber entrance, electrical and security panel placements, location for IT Telecom copper and fiber in the racks, carrier and network equipment. o Also included HVAC and electrical requirements.• Developed a plan to manage risk during implementation of SAP software by planning the network and tracking the locations of cable to prevent incorrect access to the corporate network.• Collaborated with vendors on transition from Token Ring to Ethernet Network in a large Plant transition including complete re-cabling and equipment installation, resulting in 100% use by staff in one weekend.• Converted multiple sites from hubs to switches which improved the robustness of the system. Show less