Chanel Dimmer

Experience

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  Best Buy

  Oct 2007 - Sept 2014

  Customer Service Representative

  • Ability to handle confidential information & demonstrate a high level of discretion in addition to handling complex assignments including coordinating schedules of technicians and customers regarding home deliveries, installations, and customer service interactions to ensure proper communication and high customer service levels using considerable judgment and initiative.• Provided service recovery to customers regarding defective products or poor service, with a 100% personal recovery rate (i.e. never had to escalate to management)• Follow prescribed procedures to ensure accurate truck inventory prior to scheduled customer appointments in order to guarantee timely delivery of customer products • Communicate clearly and effectively, both orally and in writing insurance claims adjustors to settle outstanding claims issues by ensuring accurate transfer of information and supporting customer service needs• Coordinating and providing support to large complex projects to ensure that proper training was given to our temporary/seasonal employees Show less

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  Kaiser Permanente

  Sept 2011 - Jun 2012

  Administrative Assistatant Intern

  • Worked with physicians to ensure accurate and timely processing of memberships dues, professional licensing fees, and professional allowance reimbursements• Assisted with internal controls of the accounts payable process by reviewing the accuracy of invoice signatures and General Ledger accounting• Supported patient service by working with accounts payable to process invoice and vendor payments on a timely basis using the TPMG Accounts Payable System (iTAPS)• Increased payroll compliance by corresponding with physicians regarding accurate work hours and timesheet signatures using the Peoplesoft MDPeople system• Interacted with local project managers, leaders, and executives to understand and accept cultural, racial and economic differences in attitudes toward health problems for Kaiser Permanente Show less

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  Abbott

  Jan 2015 - Apr 2018

  Area Business Partner

  • Builds a foundation for growth by introducing and implementing AHM tools and services; develops client communications/enrollment plans, and sets clear expectations for ongoing support• Builds rapport with clients, assesses needs, emphasizes clinical importance of home monitoring, and begins a working business relationship by obtaining referral(s) of patients for Alere Home Monitoring services.• Masters Sales Cycle Management to assist key customers in understanding their needs and moving effectively and swiftly on a path toward achieving customer goals for successful outcomes• Initiates compelling clinical, evidence-based, and business-based sales conversations with all customer call points regarding Alere Home Monitoring service offerings• Demonstrates consistency, proficiency, and accuracy in daily use of Alere Home Monitoring operating systems directly related to specific job function (including Salesforce.com, Concur, MPS & ADP TimeSaver)• Guides business development using Alere Home Monitoring clinical, financial, and efficiency model showing value of patient self testing• Works with multiple internal functional areas (Marketing, Sales, Clinical/Training, Operations) in planning and coordination of growth efforts and initiative while maintaining a professional and respectful working relationship with all sales teammates and service partners throughout Alere Home Monitoring & manufacturer representatives• Follows all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements Show less

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  FPI Management

  Dec 2017 - now

  Assistant Community Director

  • Resolves resident complaints and maintains accurate records of action taken.• Timely collection of rents and other income due to Owner.• Eliminate lost revenues due to vacancies by timely turnover and implementing a marketing program that will pre-lease apartments.• Timely service and enforcement of evictions for non-payment of rent and violation of the community rules and regulations that cause loss of revenues.• Exercise sound judgment regarding property expenditures, always be aware of the best vendor for cost, quality and service.• Ensure timely completion of all duties by staff personnel to minimize labor costs. Show less

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  ITradeNetwork, Inc.

  Oct 2018 - now

  • Develop, lead, and project manage supplier onboarding campaigns with new and/or existing buyers on iTradeNetwork• Effectively communicate and engage with various buyer/distributor trading partners on weekly status calls to successfully manage onboarding programs• Collaborate with marketing to create and refine collateral used to sell or expand the iTradeNetwork platform to new and/or existing customers• Provide on-hands training to new Onboarding Analysts and provide regular feedback to improve new team member’s interactions and effectiveness with customers• Train and supervise onboarding analysts to effectively manage and execute supplier onboarding campaigns• Prepare supplier financial and trading volume summaries to assist the Onboarding Director withcontract proposals with both new and existing suppliers• Utilize established pricing catalogues and processes to provide standard pricing terms and conditions to new or existing customers Show less

  • Project Manager

    Sept 2022 - now

  • Project Coordinator

    Feb 2022 - Nov 2022

  • Senior OnBoarding Analyst

    Oct 2018 - Feb 2022