Eliška Glóziková

Experience

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  Gameforge

  May 2010 - Feb 2011

  Game Administrator

  Technicko-právní podpora pro hráče.

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  AZ KLIMA a.s.

  Oct 2012 - Jan 2013

  Asistentka účetní - stáž
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  KPMG

  Aug 2015 - Sept 2016

  Asistent Audit Support Group

  Participating in audit engagements, verifying Financial statements, checking Notes to the Financial statements and Annual reports. Calculating and evaluating financial indicators. Working with audit software. Working with text documents (czech, english and german) - word processing, checking for spelling and stylistic mistakes, prividing basic translations.

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  IBM

  Oct 2016 - Jul 2021

  Senior administrative, customer facing position.Supporting integration of technical delivery teams and customer. - Compliance management&Patching - Support of transfer customer support from India to Czech republic- Cooperation with project management- Creation and documenting new procedures and best practices for technical teams- Dealing with escalations and customer requestsConnecting teams and people together in order to achieve agreement, understand and address problems or discover possibilities for service improvement. Show less Supporting service delivery team in achieving continuous operations. Managing team attendance, ensuring shift coverage, planning day to day ad-hoc tasks. Handling production escalations. Regular communication with other teams. Supervising KPIs, reporting. Facilitation of team meetings. Leading teams to better results and motivating individuals. Supporting team members with IBM processes and tools. Agile evangelist within company. Implementing tools and processes.Experience with hiring process, conducting job interviews and ensuring following of legal requirements according to Czech Labor Code. Show less

  • Service Delivery Manager

    Jan 2020 - Jul 2021

  • Team Leader (Collaboration Solutions Team)

    Feb 2018 - Jan 2020

  • Team Coordinator&Dispatcher

    Oct 2016 - Feb 2018
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  Kyndryl

  Jul 2021 - Jul 2024

  Pre-sales Project Manager - Client technical solutioner

  Responsible for creation of technical solution proposals for complex customer demands. Solutions are designed to meet client expectations and consist of Kyndryl and non-Kyndryl offerings, skilled work, services, HW, SW and licenses. -negotiation with customer and external service providers-technical teams coordination towards the finest solution-creation of solution documentation- calculating costing, implementation timeline planning and revealing potential risk

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  Thermo Fisher Scientific

  Nov 2024 - now

  Value Engineering Project Manager

  Develop and promote a Value Analysis and Value Engineering program at the Thermo Fisher Brno branch. Orchestrate and lead value engineering projects from ideation to implementation.Identify opportunities for product design changes to reduce costs, simplify design and functionality, and drive optimization and innovation.Collaborate with cross-functional technical teams and third parties to identify areas for design improvements and cost optimization.