Eliška Glóziková

Eliška Glóziková

Game Administrator

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location of Eliška GlózikováCzechia

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  • Timeline

  • About me

    Project Manager | Service Delivery Manager | Account Manager

  • Education

    • Obchodní Akademie a VOŠ Příbram

      -
      Ekonomické lyceum
    • Mendelova univerzita v Brně

      2010 - 2013
      Bachelor's degree Manažersko-ekonomický

      specializace: účetnitví a daně

    • Mendelova univerzita v Brně

      2013 - 2016
      Inženýr (Ing.) Manažersko-ekonomický 2016

      specializace: komerční komunikace

  • Experience

    • Gameforge

      May 2010 - Feb 2011
      Game Administrator

      Technicko-právní podpora pro hráče.

    • AZ KLIMA a.s.

      Oct 2012 - Jan 2013
      Asistentka účetní - stáž
    • KPMG

      Aug 2015 - Sept 2016
      Asistent Audit Support Group

      Participating in audit engagements, verifying Financial statements, checking Notes to the Financial statements and Annual reports. Calculating and evaluating financial indicators. Working with audit software. Working with text documents (czech, english and german) - word processing, checking for spelling and stylistic mistakes, prividing basic translations.

    • IBM

      Oct 2016 - Jul 2021

      Senior administrative, customer facing position.Supporting integration of technical delivery teams and customer. - Compliance management&Patching - Support of transfer customer support from India to Czech republic- Cooperation with project management- Creation and documenting new procedures and best practices for technical teams- Dealing with escalations and customer requestsConnecting teams and people together in order to achieve agreement, understand and address problems or discover possibilities for service improvement. Show less Supporting service delivery team in achieving continuous operations. Managing team attendance, ensuring shift coverage, planning day to day ad-hoc tasks. Handling production escalations. Regular communication with other teams. Supervising KPIs, reporting. Facilitation of team meetings. Leading teams to better results and motivating individuals. Supporting team members with IBM processes and tools. Agile evangelist within company. Implementing tools and processes.Experience with hiring process, conducting job interviews and ensuring following of legal requirements according to Czech Labor Code. Show less

      • Service Delivery Manager

        Jan 2020 - Jul 2021
      • Team Leader (Collaboration Solutions Team)

        Feb 2018 - Jan 2020
      • Team Coordinator&Dispatcher

        Oct 2016 - Feb 2018
    • Kyndryl

      Jul 2021 - Jul 2024
      Pre-sales Project Manager - Client technical solutioner

      Responsible for creation of technical solution proposals for complex customer demands. Solutions are designed to meet client expectations and consist of Kyndryl and non-Kyndryl offerings, skilled work, services, HW, SW and licenses. -negotiation with customer and external service providers-technical teams coordination towards the finest solution-creation of solution documentation- calculating costing, implementation timeline planning and revealing potential risk

    • Thermo Fisher Scientific

      Nov 2024 - now
      Value Engineering Project Manager

      Develop and promote a Value Analysis and Value Engineering program at the Thermo Fisher Brno branch. Orchestrate and lead value engineering projects from ideation to implementation.Identify opportunities for product design changes to reduce costs, simplify design and functionality, and drive optimization and innovation.Collaborate with cross-functional technical teams and third parties to identify areas for design improvements and cost optimization.

  • Licenses & Certifications

    • IBM Agile Explorer

      IBM
      Jun 2017
      View certificate certificate
    • Österreichisches Sprachdiplom Deutsch (B1)

      Goethe institut
      Jan 2008
    • ITIL® Foundation Certificate in IT Service Management (ITIL v4)

      AXELOS Global Best Practice
      Jun 2020
    • FCE (B2)

      Cambridge Assessment
      Jan 2010
    • PRINCE2 Foundation

      PeopleCert
      Sept 2024
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jul 2022
      View certificate certificate
    • Cloud Core

      IBM
      Aug 2021
      View certificate certificate
  • Volunteer Experience

    • Czech language teacher (volunteer)

      Issued by IBM on Mar 2017
      IBMAssociated with Eliška Glóziková