Wisdom Ikechukwu Iwenya (BSc. Computer Engineering)

Experience

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  NIIT Limited

  May 2016 - Aug 2016

  Network Support and Maintenance Engineer

  I set up, manage, troubleshoot and secure networks. Creating ad-hoc connections, cutting and clipping Rj-45 cables, working in virtual network environments to simulate real network issues.

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  The Brainn Computer Ventures

  Sept 2018 - Feb 2019

  Computer Technical Assistant

  System Software/Hardware Troubleshooting and Repairs

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  Redeemer's International Schools

  Jul 2019 - Apr 2020

  ICT Instructor

  National Youth Service | Place of Primary Assignment

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  Tek Experts

  Apr 2021 - Dec 2022

  Microsoft 365 Customer (Tech) Support Engineer —Tier 2 (Concierge)

  I provide phone and email-based customer support to corporate customers while ensuring ticket resolution and customer satisfaction in the Microsoft 365 space, also including technologies like Azure, Active Directory, Virtual Machines, Exchange, SharePoint, Teams, OneDrive, Security and Compliance, Commerce (Billing) and sorting of Invoices.I act as the contact for troubleshooting customer issues. Delivering technical troubleshooting and problem-solving solutions for corporate customers, including issues escalated to the highest level of management.I collaborate with subject matter experts (SMEs) and escalation managers when additional support is needed. Managing critical issues by setting customer expectations, devise and implementing action plans and professionally communicating measures to all parties involved.I also seek supplemental training to improve performance and develop a specialism. Show less

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  Upwork

  May 2023 - now

  Commercial English M365 Admin Support