Somnath Ghosh

Experience

• 

  ICICI Prudential Life Insurance Company Limited

  Feb 2007 - now

   Helping the front office in all customer related issues received in the office and handling of customer grievances at the branch level. Ensure Branch profitability with control on retention and up-sell process from existing customers. Authorize and check service requests received at branch Co ordination with sales team to solve various discrepancies to issue cases & manage escalations. Co ordination with our sales team to ensure smooth conduct of medicals. Ensure regulatory and procedural compliance and help in auditing of the branch. Show less  Helping the front office in all customer related issues received in the office and handling of customer grievances at the branch level. Ensure Branch profitability with control on retention and up-sell process from existing customers. Authorize and check service requests received at branch Co ordination with sales team to solve various discrepancies to issue cases & manage escalations. Co ordination with our sales team to ensure smooth conduct of medicals. Ensure regulatory and procedural compliance and help in auditing of the branch. Show less

  • Manager II - Renewals & Persistency

    May 2023 - now

  • Customer Service Manager - Persistency

    May 2017 - now

  • Customer Service Manager

    May 2017 - now

  • Asst Manager (Cust Service & Ops)

    Feb 2007 - Apr 2017