Experience

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  National maritime museum

  Nov 2005 - Nov 2007

  Gallery assistant

  * Assisted with the setup and takedown of exhibitions, ensuring the safety and proper handling of valuable artifacts and artworks.* Engaged with visitors, providing information about the museum's collections, exhibitions, and historical context.* Monitored gallery spaces to maintain a clean, organized, and visitor-friendly environment.* Collaborated with the museum's education department to facilitate tours and workshops for school groups and the general public.* Assisted in the development of interpretive materials, including labels and brochures.* Conducted periodic checks to ensure the security of the artwork and artifacts on display.* Worked closely with the curatorial team to catalog and document the museum's collection.* Assisted with special events, including exhibition openings, lectures, and workshops. Show less

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  All the best - canvases and card company

  Nov 2007 - May 2017

  Sales and area manager

  * Led a team of four sales representatives across Greenwich/London, achieving consistent sales growth of 50% year over year.* Developed and executed strategic sales plans to meet and exceed revenue targets.* Conducted market research and analysis to identify growth opportunities, emerging trends, and customer needs, leading to the successful launch of new products and services.* Implemented effective sales training programs and provided mentorship to team members, resulting in an increase in team productivity.* Cultivated and maintained key client relationships with major accounts, ensuring high levels of customer satisfaction and repeat business.* Monitored and reported on sales performance, market trends, and competitor activities, adjusting strategies as necessary to maintain a competitive edge.* Coordinated with the marketing department to create and implement promotional campaigns and sales collateral, enhancing brand visibility and customer engagement.* Oversaw the development of accurate sales forecasts and budgets, effectively managing resources to optimize profitability.* Implemented process improvements, including the introduction of CRM software, which streamlined sales operations and improved data analytics. Show less

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  Ikea group

  May 2017 - May 2018

  Sales design consultant

  * Collaborated closely with clients to understand their unique requirements, preferences, and budget constraints, resulting in tailored kitchen designs that exceeded expectations.* Proficiently used IKEA's kitchen planning tools and other design software to create detailed kitchen layouts, 3D renderings, and shopping lists.* Advised customers on the selection of IKEA kitchen products, including cabinets, appliances, lighting, and accessories, ensuring they were well-informed about product features and benefits.* Conducted thorough measurements and assessments of kitchen spaces to develop accurate design plans and specifications.* Utilized extensive knowledge of cabinet styles, materials, finishes, and colors to provide expert design recommendations.* Demonstrated a strong understanding of lighting design principles, incorporating effective lighting solutions into kitchen designs.* Coordinated with contractors and installers to ensure seamless project execution and completion, adhering to timelines and budgets.* Managed multiple kitchen design projects simultaneously, maintaining strong attention to detail, time management, and budget control.* Maintained current knowledge of design trends and product innovations, staying updated with industry best practices.* Educated customers on proper kitchen care and maintenance, offering post-installation support and resources.* Developed lasting relationships with clients, fostering trust and loyalty through outstanding customer service. Show less

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  Arsenal f.c

  May 2018 - Oct 2023

  * Provided personalized customer service and support to fans through various communication channels, including phone, email, and in-person interactions, successfully resolving fan inquiries, ticketing issues, and complaints in a professional and timely manner while maintaining a high level of satisfaction.* Served as the exclusive point of contact for all fan inquiries and questions relating to Arsenal FC's newly implemented balloting system, offering an in-depth understanding about its rules, operation, and technical aspects.* Led the development and implementation of a comprehensive process for membership bans and reinstatement within the club's new balloting system.* Demonstrated deep knowledge of Arsenal FC's history, current team, merchandise, and events, assisting fans with accurate information and recommendations.* Collaborated with team members/premium services to ensure a smooth and efficient fan experience during matches and events.* Utilized customer service software to manage fan interactions and track feedback, contributing to the improvement of services and fan engagement strategies.* Actively engaged with fans on social media platforms and online communities, fostering a strong online presence for the club and enhancing the fan experience.* Maintained a positive and professional attitude, even in high-pressure or challenging situations.* Respected and protected the privacy and data of fans by legal and ethical standards. Show less * Successfully led and managed a team of sixty staff in both front and back-of-house operations, ensuring world-class customer service.* Developed and maintained a comprehensive monthly staff rota system using Microsoft Excel, ensuring efficient staffing coverage for operations.* Monitored and managed changes to the rota, including shift swaps, time-off requests, and last-minute substitutions, while maintaining compliance with labor regulations.* Co-developed and executed strategies that significantly improved sales, resulting in a 90% increase in revenue for the 2021/22/23 season.* Efficiently planned and managed inventory, reducing wastage and improving cost-efficiency by 50%.* Coordinated private and VIP corporate events, ensuring seamless execution and customer satisfaction.* Implemented innovative solutions to address operational challenges and enhance visitor experiences.* Built and nurtured strong relationships with team members and visitors, fostering a positive work environment.* Delivered effective communication strategies that drove results and aligned with company values.* Acted as a liaison between our organization and charitable heads to ensure seamless communication and collaboration in marketing and promotion efforts. Show less * Assisted the Coordinator in managing and training a team of thirty staff in front and back-of-house operations, ensuring exceptional customer service.* Assisted in the execution of private and VIP corporate events, ensuring smooth operations and high customer satisfaction.* Collaborated on innovative initiatives to address operational challenges and improve visitor experiences.* Cultivated strong relationships with team members and visitors, promoting a positive and collaborative work environment.* Contributed to effective communication strategies that drove results and upheld the organization's values. Show less * Led stadium tours, providing engaging and informative narratives about the club's history, the stadium, and its iconic moments.* Ensured a memorable experience for visitors by delivering tours in an enthusiastic and personable manner, tailoring content to suit diverse audiences.* Answered questions, provided insights, and engaged with visitors, fostering a positive and interactive tour environment.* Managed logistics, including tour schedules, ticketing, and visitor arrivals, ensuring tours ran smoothly and efficiently.* Collaborated with other tour hosts and staff to enhance the overall visitor experience.* Kept up-to-date with club news, player statistics, and current events to provide timely and relevant information during tours. Show less

  • Fan Services Advisor

    May 2023 - Oct 2023

  • Tour and Museum Coordinator

    Apr 2019 - May 2023

  • Tour and Museum Deputy Coordinator

    Feb 2019 - Apr 2019

  • Tour and Museum Host

    May 2018 - Feb 2019
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  Arsenal f.c

  Mar 2024 - now

  Health and safety coordinator