Experience

• 

  Microsoft

  Jan 2010 - Dec 2013

  Technical support specialist

  Xbox 360 & Xbox One. Assisted customers with billing inquiries, and helped troubleshoot system & connectivity issues and hardware issues. I also assisted with coordinating repairs. The hardware department had just returned to the US after being outsourced so there were no training materials given to us - I created the hardware training document for my team which helped management create SOPs.

• 

  Starbucks

  Mar 2011 - Nov 2014

  Social media manager

  Developed social media campaigns and tactical plans from start to implementation. Manage Coordinator team members, social media coordinators who helped assist with building content calendars, daily posting across various platforms, community and asset management. Sought out top influences for content and work collaboratively across all teams to cultivate relationships with those influencers.Track & report performance of social media marketing campaigns. Answered customer inquiries via e-mail. Show less

• 

  Needle

  Dec 2013 - Jun 2022

  Needle is a unique, engaging online platform software that takes online customer support to a whole new level. It allows advocates to truly form a bond with consumers, as genuine fans of the brand you're working for. Enthusiastic consumer-to-consumer sales is a weapon that is still underutilized! - Built trust & rapport with customers to increase sales!- Helped with full-cycle recruiting. Interviewed, trained, and mentored new advocates. - Helped up to 5 clients at a time with styling & sizing concerns, billing inquiries, and general customer service responsibilities. Show less

  • Brand Advocate for Bare Necessities

    Nov 2016 - Jun 2022

  • Brand Advocate for American Apparel

    Dec 2013 - Nov 2016
• 

  Gogograndparent

  Aug 2016 - now

  - Oversee over 100+ employees & contractors within the US, Mexico & Asia- Created and maintained budgets & expense funnels for all 7+ departments within Operations- Document processes and created all SOPs based on data analysis - In charge of scheduling over 100+ employees and contractors- Helped recruit & onboard hundreds of new hires - Created all employee handbooks - Created training materials - Created our newsletter, the GoGoGazette, and used SaaS software (MailChimp, Hubspot) to communicate with our clients Show less

  • Director Of Operations

    Jun 2017 - now

  • Operations Manager

    Nov 2016 - Jun 2017

  • Customer Service Representative

    Aug 2016 - Nov 2016