Experience

• 

  Abans group sri lanka

  Aug 2010 - Jul 2012

  It support technician

  Handling diagnostics & Troubleshooting problems and repairing all the Computers, Printers.Answering telephone calls

• 

  Municipal council jaffna

  Sept 2012 - Jul 2013

  It support technician

  Diagnostics & Troubleshooting Problems and Repairing all the Computers, Printers System in Jaffna Municipal council and Jaffna Public Library

• 

  Abans group sri lanka

  Jul 2013 - Oct 2020

  Main role: Regional Service Center incharge(HP / DELL / LENOVO/ ACER ) Diagnostics & Troubleshooting Problems of Customers’ Laptops (Dell, HP, Lenovo, Toshiba, Acer) and RepairingCreating Service JobsDealing with Internal Systems existing in Abans PLC – Inventories, Job entry & Accounts Diagnostics & Troubleshooting Problems of Customers’ Laptops (Dell, HP, Lenovo, Toshiba, Acer) and RepairingSet up hardware and install and configure software and driversRepair and maintain hardware and software components to ensure the smooth running of computer systems. Perform regular upgrades to ensure systems remain updatedOffer timely technical support and teach users how to utilize computers correctly

  • Team Lead

    Sept 2015 - Oct 2020

  • Senior Information Technology Technician

    Jul 2013 - Sept 2015
• 

  Rct-computersysteme

  Nov 2020 - Jan 2021

  It technician

  • Diagnostics & Troubleshooting Problems of Computers and Repairing.• Install the windows and update the drivers and software

• 

  Alta e-solutions

  Jan 2021 - now

  Senior information technology specialist

  • Assess functionality of electronic equipment and components using provided tools and diagnostic software. • Troubleshoot, inspect and identify the problem using diagnostic software.• Assemble, disassemble or refurbish Computers, Laptops, Server, Workstations, Routers and Switches- conduct repairs when economically justified.• Properly sort and store electronic components in accordance with company policy and procedures.• Maintain regular documentation of all refurbishing and repair activities in accordance with company policy.• Regularly update inventory database, reflecting changes made to systems.• Assist with other departmental tasks as the need requires• Participate in ongoing training to maintain compliance with WHMIS 2015, ISO 45001 and Occupation Health and Safety requirements.• If needed by management assist with other refurbishing tasks• Install the windows and update the drivers and software Show less