Experience

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  Suncorp

  Jan 2007 - Jan 2011

  Business Architecture Redesign• Developed a consolidated business solution combining multiple products and brands (i.e. Suncorp, GIO, AAMI, AMP, APIA, Vero) and software systems to deliver a single business structure and product management framework. • Facilitated workshops with subject matter expert and business owners to elicit the as-is and the desired future business product structure including all the interrelated operations• Provided the to-be business requirements, verified by stakeholders, as a consolidated product structure allowing business unit unification supported within a single system platform.System Analysis• Undertook comprehensive requirement elicitation, gap analysis and impact assessment via current and future state process modelling and business rule analysis, for the customisation of the Guidewire system • Conducted stakeholder interviews, practiced observation and facilitated workshops with business sponsors, system users and subject matter experts to extract requirements throughout the evaluation and software development cycles• Developed business and system requirements through BPMN process modelling including story-card development; creation of detailed acceptance criteria; prioritisation of initiatives, technical translation of business requirements and sign off for User Acceptance Testing.• Developed and documented software requirements for the Guidewire system that aligned with the new business structure obtaining signoff through showcase demonstrations of both functional and non functional requirements. Show less Business Management• Portfolio management across multiple product lines with complex pricing matrices and elaborate, geographically dispersed business structures requiring in depth technical and operational processes to identify and lead continuous improvement initiatives• Multidisciplinary stakeholder engagement to elicit processes, interdependencies, functional and non functional requirements to deliver project objectives• Responsible for the creation, prioritisation and implementation of all system analysis requirements• Actively analyse and execute all product enhancements from improving user interfaces with current-to-future software applications, to improved data intelligence managementPortfolio Analysis• Successfully managed a major data migration project in an Agile environment driving conversion from multiple system sources to a single system each with unique requirements for conversion and regeneration. • Performed detailed business and functional requirement elicitation for multiple projects in an Agile environment with short iterative solutions• Ensured compliance with regulatory, legal and strategic parameters for a range of marketing, public relations and emergency disaster recovery activities as the technical and process gatekeeper• Analysed the impact of portfolio attributes and developed business process requirements for effective portfolio risk mitigation, customer retention and user support Show less Program Management• Created and implemented the business and functional requirement specifications for an end-to-end electronic claims management system • Extensively mapped the as-is processes and business rules requiring engagement with internal and external stakeholders to document the interdependent processes and information• Designed, developed and replaced the existing with simplified integrated business processes designed from derived functional and non functional requirements• Created and delivered end user training material whilst providing subject matter expertise and technical support through commission period• Generated and delivered project progress reports to management and key stakeholders concerning the milestones, integration points and dependencies for multiple, simultaneous process improvement initiatives• Provided the system evaluation and gap analysis with a recommendation for an off the shelf long term replacement system with improved user and data capabilities Show less

  • Product SME/Specialist – Business System Integration

    Jan 2010 - Jan 2011

  • Product Analyst - Insurance Products

    Jan 2008 - Jan 2010

  • Business Solutions Analyst - Program Manager

    Jan 2007 - Jan 2008
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  Racq

  Jun 2011 - Jun 2023

  Responsible for the successful delivery the digital program and the practices and methodologies to deliver. Accountable for a department of 80 - 100 people from Program manager, Test Manager, Solution Delivery Leads, Test Leads and Testers. Implemented a LEAN delivery framework aligned to PMO frameworks for each stage of the project lifecycle. Responsible for digital program resource management, engagement and recruitment to enable the digital program. Created a testing structure enabling improved quality outcomes, reduced incidence in production and increased business confidence in digital change. Created and operated various delivery methods to enable effective and economical delivery of the digital program. Delivery practices ranged from Agile dedicated teams lead by product owner and scrum master, small change initiative program based on LEAN delivery with minimal overheads for effective delivery of multiple diverse smaller initiatives to enable business efficiencies and growth. Delivery of core system upgrades and replacements through Prince2 and iterative delivery mechanisms. Created reporting transparency improving program budget control , RAID management and schedule adherence. Engaged stakeholders across the organisation to improve practices and relationships. Implemented a estimation framework enabling early understanding of investment budgets, enabled realistic budget and delivery timeframe estimations for business case creation.Managed the annual cycle of program candidates from ideation creation (candidate), technology solution concepts and estimation for investment consideration. Managed the technical, change and financial considerations for project sequencing within the program to improve technical efficiencies, resource demand management and reduce change fatigue on the business or end users. Show less Hands on Program Manager enabled improved compliance, adherence to regulatory mandates and product development for a newly introduced bank business. Delivered multiple projects for mandated compliance for banking transactions, CDR, core banking system upgrade (signature), digital platform upgrade (Advantage), replacement of loan document generation system and upgrade to Loan origination system. Implemented a minor works delivery mechanism to enable changes to products and business operations in a timely, cost effective manner with limited overheads and highly collaborative business and IT practices. Introduced Agile delivery capability for mobile application development. Managed technology program and individual project budgets, vendor contracts and resource capacity and demand. Show less -Delivered the transformation initiative of technology delivery model practices, processes, supporting templates, guides, and reporting mechanisms for all software solutions. The delivery model was implemented across multiple diverse technology and business functions and teams and provided the platform for a repeatable, scalable and predictable project delivery mechanisms. Managed and facilitated the annual project program estimation, sequencing, change, technology and budget practice to define and quantify the board approved annual digital program. Coached and mentored from 40 - 50 Application Managers, Test Managers, Project Managers and Solution Delivery Leads in the framework and successful project management through selective scenario based recruitment, biweekly 1 on 1 check in collaboration sessions with delivery leads, continuous improvement workshops based on collaborative learning and facilitated retrospectives to understand the opportunities for improvement. Collaborated with release team to define, implement and improve the release calendar, release practices, operational handover, Quality Assurance reporting and business readiness activities. Provided program reporting bi monthly to steering committees and GEX members for insights into delivery progress, budget position, RAIDs and schedule adherence. Formulated standards for Jira workflow, project confluence, release confluence and portfolio confluence sites to enable transparency for all stakeholders and a self serve capability.Engaged with the Business Analyst Management to improve quality of business requirements to enable efficiencies between the business requirements and technology delivery mechanisms that rely on requirements. Show less Leadership- Takes responsibility for the software development process including quality, efficiency, resource requirements and the technical delivery platform.- Demonstrated strong leadership practices through appropriate recruitment, providing clear direction, individual coaching, personal development planning, creation of a team ownership culture within a supportive and collaborative work environment.- Established behavioural outcome driven individual key performance requirements to enable tangible correlation between personal expectations motivating towards a repeatable quality outcome.Technical Operations- Managed prioritisation of technical issues and provided leadership of the technical resources to maintain production system continuity whilst delivering continuos improvement through iterative software development life cycles. - Developed and maintained effective relationships with business and technology stakeholders to gain a holistic enterprise perspective and collaboratively deliver to satisfy expectations.Projects- Generated project delivery schedules managing resources in software development practices to deliver quality software solutions within scope, budget, quality measures and customer requirements.- Provided project status reports to senior management including risks and issues register and adherence to schedule. Show less

  • Head of Delivery Practices

    Aug 2021 - Jun 2023

  • Program Manager - Bank Technology

    Jul 2019 - Aug 2021

  • Manager Program Delivery and Assurance

    Dec 2013 - Jun 2019

  • Team Leader Solutions Delivery

    Jun 2011 - Dec 2013
• 

  Emposo

  Oct 2023 - Jun 2024

  Program director

  Responsible for the transformation of PMO office functions from a governance model to a consultative supporting PMO. Evaluated PMO practices, processes and people and provided findings and recommendations to transform the PMO.Created and implemented independent project financial management tool to enable accurate financial management, financial reporting and budget control.Implemented independent PMO project monitoring practices, tools approach and culture to lift the engagement from a governance model to a supportive and positive engagement culture.Developed Project governance reporting to capture the important project metrics for committee members to understand the status of the projects and the measurables used to evaluate a project and why they are used.Developed project pathways for minor and iterative project delivery to enable appropriate project practices, governance, tools and processes dependent on the project attributes all within the current domain environment. Show less

• 

  Csenergy

  Mar 2024 - now

  Technology project delivery lead

  Responsible for ICT project delivery with management of Program Managers, Project Managers, Scrum Masters and Business Analysts.Developing and enhancing technology project delivery within PMO stage governance.