Experience

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  United states air force

  Apr 2008 - Sept 2019

  Program, plan, budget, and execute IT programs exceeding $4M. Oversee 12 technician/30 content expert team for mobile app development to increase training efficacy and lower out-of-pocket costs to users. Manage IT Ticketing Tool to support over 800,000 personnel and 9 IT systems. Provide consulting to Air Force Recruiting mobile app development team helping team meet deadlines and security & compliance requirements. Architect SharePoint apps, delegate tasks to developers, track and monitor for completion and quality. Plan and execute Task Management software enabling 4200 organizational leaders to manage tasks for over 61,000 employees assigned to AETC. Absorbed management of 5 IT programs enabling MAJCOM support for Wi-Fi installation across 25 nationwide campuses. Show less Collaborated with HQ AETC and AETC stakeholders to refine and implement ITIL-based processes. Mentored junior developers to improve code quality and boost development timelines. Led mobile app development team, procured dev workstations while meeting compliance requirements. AETC Technical SME for SharePoint and mobile app development. Improved field training and reduced contract costs 25%. Fielded and administered Service Now instance meeting requirements for over 160 technicians and supporting training for 1300+ aircraft. Show less Conducted feasibility studies for customer requests, determining storage and system requirements, providing recommendations, and installing custom/third-party solutionsPlanned and led development of information systems for five organizations, automating data storage, backup, linking to external systems, reporting, including user and technical documentationPerformed risk assessments of enterprise web-based information systems and client software identifying gaps exposing sensitive data, resulting in patch deployment and improved securityProvided users training for advanced configuration of printers, desktops, plug-ins, PKI certificates, VPNs and software, reducing the volume of incidentsAuthored and delivered 50+ user scripts providing automation for, printer and drive allocation, modification of browser settings, leading to improved efficiency for common tasks Show less ● Developed and administered interactive web application for mission QA office, meeting automated testing, trend identification, and reporting requirements for over 100 users● Outlined procedures for data storage on systems, implementing security groups, restructuring access, configuring PKIs, and encrypting information in support of network accreditation● Fielded 300+ requests for IT services, directly troubleshooting and resolving over 80% without escalation, and tirelessly investigating escalated tickets, drastically driving down resolution times● Trained and monitored compliance of organization on Information Assurance guidelines for appropriate web usage, input of classified data on LAN, briefing leadership on compliance rates Show less ● Appointed as Information Assurance Officer, validating user accounts for classified systems, monitoring training requirements, testing software, and monitoring network activity● Developed certification/training application supporting up to 50 simultaneous users, providing on-going support for additional functions and trouble-shooting● Implemented encryption/hashing methods for information systems, safeguarding PII and ops data, exceeding NIST requirements for data storage, and preventing unauthorized access● Conducted site surveys and maintained accountability for 250 classified and classified systems, identifying areas suitable for added end points, boosting mission training capacity 20% Show less

  • Lead Information Technology Project Manager

    Sept 2018 - Sept 2019

  • Senior Software Developer

    Jun 2016 - Aug 2018

  • Deployment Manager

    Apr 2014 - May 2016

  • Program Manager

    Apr 2012 - Apr 2014

  • Program Manager

    Apr 2008 - Apr 2012
• 

  Us army

  Sept 2019 - Jan 2022

  It specialist

  Formed teams, planned, and oversaw execution of migration projects to enable successful completion of engineering projects in accordance with the life cycle management procedures of the Far East District. Collaborated with design experts and construction engineers to identify scope for technology projects and consolidate into project plans. Effectively managed relationships with internal and external customers, performed duties for training procurement through an automated system, CEFMS, to assist planning and budgeting for construction lifecycle projects, and communicated with team members throughout the organization to facilitate understanding of project goals. Improved workflows to improve fiscal execution. Coordinated with the district contracting office to procure training. Established plans for carrying out organizational priorities, established specific goals for areas of responsibility, and informed supervisor and leaders of progress towards completion of projects and large-scale issues that may impact funding. Regularly met with team members and customers to discuss technical issues and outline possible solutions.- Coordinated 34 events across several administrative offices to develop and provide training regarding finance, contracting, and other functional areas- Led 36 training coordinators to successfully monitor and control training to facilitate project management, construction, and design throughout the Korean peninsula- 2021 USACE IT Champion https://www.army.mil/article/249764/dennis_headrick_usace_information_management_information_technology_champion_of_the_year Show less

• 

  Us army corps of engineers far east district

  Jan 2022 - now

  Project manager

  Oversee and direct project delivery teams providing services for DoDEA and DeCA across five installations to include delivering restoration of playground equipment, running tracks, emergency equipment, HVAC, and air conditioning. Utilize automated PPMD systems including CEFMS to analyze financial and accounting data. Input requests for contract modifications via filing system and coordinate with external customers to ensure appropriate processing of funding. Coordinate with design and construction subject matter experts in the delivery of engineering deliverables. Monitor and control $17.6M+ funding in accordance with local and USACE guidelines. Ensure urgent issues are properly communicated with customer and FED supervisors and leaders. Develop channels for communication and retention of project data. Utilize PPMD information systems include CEFMS, Prima Vera, and RMS to monitor and document project milestones. Engage with technical experts and cost engineering to ensure appropriate cost estimates are delivered to the contracting office. Maintain strong communications with contracting representatives to deliver timely modifications and contracting actions. Consult with senior project managers and supervisors to establish accurate timelines of projects across a variety of contracting vehicles. Allocate labor funding to team members. Manage communications with Humphreys and Daegu DPW to ensure accurate documentation and identification of end user requirements in compliance with organizational life cycle project management guidelines for engineering projects. Coordinate with technical managers and end users regarding project design deliverables and monitor progress of design review. Schedule and run meetings with customers and District engineers.- Oversaw development and funding of $400K modification to resolve running track issue- Managed $915K in modifications for repair of DoDEA facilities Show less