Experience

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  Orange business services

  Nov 2012 - Jul 2014

  Incident management specialist

  • Provide service to internal customers by engaging various TELCOs globally to troubleshoot & resolve OBS customer issues.• Engage various stakeholders (TELCOs & internal customers) to provide feedback enhance working process to optimize results.

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  Dell technologies

  Aug 2014 - Jan 2022

  • Market Analysis:1. Review product performance in the market. Make regular comparisons with competition within the same space.2. Acquire feedback from internal Stakeholders (Support, deploy and Field SMEs) regarding customer experience.• Product Development:1. Prioritize a list of strategic requirements that aim to enhance customer experience and optimize revenue generation.2. Provide list of requirements to engineering teams and negotiate implementation based on ROI.• Quality Testing:1. Perform User Acceptance Testing (UAT) on beta code to ensure proper implementation of requirements.2. Review field procedures to optimize productivity & deployment times. Show less

  • Technical Product Management

    Dec 2017 - Jan 2022

  • Sr Performance Analyst, Ent. Tech Services

    Jun 2016 - Nov 2017

  • Technical Support Engineer I

    Aug 2014 - Jun 2016
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  Zinad it

  Feb 2022 - Mar 2022

  Product manager

  •Act as an ambassador for all of our 3 security Products internally and externally and as the primary contact for queries regarding those products.•Gather required features & requirements from different stakeholders.•Perform business analysis on the gathered requirements.•Develop scope and define backlog items (epics/features/user stories) that guide the agile software development team.•Build Products roadmap.•Provide vision and direction to the agile development team and stakeholders.•Identify user needs and help customers understand the business value and work with cross functional teams to manage product releases.•Develop and maintain an appropriately prioritized backlog of user stories that are ready for implementation.•Work very closely with developers, UX designers and capable to influence them.•Work toward an outcome defined goal and product value with agile team. Show less

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  Rsa security

  Apr 2022 - now

  Product manager

  • Define a winning strategy that balances long-term success with short-term customer needs, capitalizes on emerging trends and aligns with RSA’s overall vision for Identity & Access Assurance.• Triage & prioritize customer requests for new capabilities and requirements from a strategy and vision perspective.• Manage the entire product lifecycle, cradle-to-grave. Oversee the development and execution of product roadmap through requirements definition, market-based feature prioritization and successful collaboration with Engineering scrum teams.• Working cross-functionally and with other product managers to ensure cross-product alignment across the entire Identity Suite and with RSA’s broader business-driven security initiatives.• Collaborate with engineering teams, internal stakeholders, and customers to define how a customer would use a specific functionality/feature.• Review and sign-off that built capabilities meet our customer’s needs.• Evangelize new capabilities and features through RSA’s User Community, Social Media, Webinars and short videos.• Identify and qualify opportunities for new product features and functions in support of competitive product positioning and improvements to customer experience.• Meet with customers to evangelize product vision, understand needs, and resolve customer concerns as needed.• Collaborate with Product Marketing and Program Management to develop messaging, go-to-market plans, and key performance indicators for the product, working with all departments to execute. Show less