Experience

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  Best buy

  Sept 2013 - Sept 2015

  Sales associate

  Used acquired skills and knowledge to recommend products and services to meet customers’ current and future needs. Assisted customers with their sales orders, returns, and exchanges. Utilized available learning and self-development tools to stay current on skills and promotional initiatives.Worked in cooperation with supervisors and associates in other departments, while maintaining focus on computers and tablets.

• 

  Apple

  Sept 2015 - Jan 2016

  Technical support advisor

  As the first point of contact for customers, world-class customer service was provided for troubleshooting and technical support. Multi-tasked across systems and applications, analyzing, isolating and resolving a variety of complex technical issues. Explained step by step solutions with patience and an approach tailored to each individual customer.

• 

  Rh

  Apr 2016 - Nov 2021

  Coached, led and developed the team alongside the Outlet Leader. Utilized retail reports to identify and act upon needs for sales, inventory and payroll opportunities. Elevated visual merchandising to reflect brand standards and the Outlet vision for safety, cleanliness and operational excellence. Coached, mentored, trained and develop Sales Associates. Prioritized customer needs so that any escalations are satisfied with immediate resolution, and kept team unified in resolution strategies. Elevated brand standards and merchandise presentations. Represented the RH brand through polished communication, personal appearance and professionalism. Educated customers on the features and benefits of RH furniture and accessories. Processed register transactions accurately and efficiently. Upheld brand integrity through visual merchandising guidelines.

  • Assistant Store Lead

    Aug 2019 - Nov 2021

  • Sales Lead

    Feb 2017 - Aug 2019

  • Sales Associate

    Apr 2016 - Feb 2017
• 

  U.s. department of veterans affairs

  Oct 2023 - now

  Housekeeping aide