Experience

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  The derby sports bar and grille

  May 2004 - Jul 2007

  Server

  Serve customers food and beverages in a fast paced and energetic environmentDevelop knowledge of products and specials to provide customers with prompt and efficient serviceGain experience in working as a part of a team Catering 101

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  Catering 101

  Dec 2004 - Apr 2006

  Banquet event staff

  Assist with set up and breakdown for events as specified by the Banquet Event OrderProvide guests with food and beverage servicesMaintain customer service levels via the accommodation of various guest requests

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  National educational travel council (netc)

  Jul 2007 - Jul 2009

  Senior tour consultant

  Recruit teachers to travel abroad with their students in a very competitive marketAssist teachers in organizing and designing experiential learning tours with their students throughout Europe, Latin America, South America, Asia, Africa, Australia and New ZealandSupport and counsel teachers throughout the student recruitment process Arrange informational meetings with teachers and students within my territory Cultivate client relationships, increasing customer satisfactionAttend domestic teacher conferences to gain new leadsAttend overseas conventions as part of customer relations Mentor and assist team members with territory management and customer serviceLiaise between departments to follow through with client requestsParticipate in overseas training programs to develop product knowledge Manage Clients in North and South Carolina, Georgia and Ohio as a territory through Salesforce.comCarry quarterly and annual quotas Show less

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  Grand circle corporation

  Apr 2010 - Dec 2012

  • Call Center Help Group

    Jul 2011 - Dec 2012

  • Sales Professional

    Apr 2010 - Jul 2011
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  Harvard university

  Mar 2013 - Nov 2013

  Faculty assistant
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  Zulily

  Apr 2014 - Mar 2015

  Assistant merchant
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  Bonanza

  Mar 2015 - now

  Identify vulnerabilities and areas of non-compliance and immediately implemented changes to promote improvementAssist upper management and executives with development of compliance strategiesConduct legal research and gathered pertinent legal information to respond to notices, subpoenas and demandsMentor customer support personnel by delivering quality on-the-job training and constructive feedbackHire, onboard and maintain employee records to reflect changes in employment, compensation and withholdingsRun payroll according to corporate specifications ensuring timely payments to employees and complying with tax requirementsProcess payments and refunds for site users and vendors, overseeing A/R, A/P and payment reconciliation to support accurate balances and historiesPlace orders, monitor usage and coordinate stocking to control office suppliesAssist with remodeling and office moves, driving facilities management and ensuring safety of employeesOversee mail services and pick up and drop offs of crucial supplies and materialsField questions from staff, customers and vendors using phone, chat and email Show less

  • HR and Compliance Manager

    May 2017 - now

  • Support Mentor

    Jul 2016 - now

  • Happiness Producer

    Mar 2015 - Jul 2016