Experience

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  Red river federal credit union

  Sept 2005 - Jun 2007

  Bank teller

  As a teller, I processed deposits, withdrawals, transfers, wire transfers, and investigated cash and credit discrepancies for accurate accounting. I was recognized as the highest cross seller of accounts and services that meet individual member needs. I managed the safe and also trained new employees.

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  Sears, roebuck and co.

  May 2007 - Sept 2008

  Human resources lead and office lead

  As the Human Resources Lead and store office lead, I was promoted within 3 months from a cashier to my role for above-average performance and exceeded credit sales goals by over 100% for three consecutive months. I conducted interviews, new hire processing, increased the ongoing training rate above 90%, which brought the store to compliance. I managed payroll for over 200 employees to keep payroll under budget. Additionally, I managed store office functions which included staff, cash operations, delivery operations, safety, and investigated cash and transaction discrepancies. I provided exceptional customer service by mitigating customer issues. I also coached and developed strong-performing employees through training and mentoring. I led projects that increased employee morale and productivity, resulting in higher sales. Show less

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  Service master at bakersfield

  Aug 2009 - Oct 2011

  Administrative assistant

  As an administrative assistant, I was recognized for my adaptability, excellent customer service, and fast learning which groomed my duties into a full-time, multi-role position. I coordinated employee job assignments and managed schedules for multiple departments, which resulted in efficiency and structure in daily operations. I reduced labor and uniform costs by developing and implementing various systems within the company. I provided excellent customer service by providing phone estimates and increased sales by cross-selling other useful services. Additionally, I managed after-hours emergency services by coordinating with technicians and the customer to provide quality disaster remediation services. I provided detailed assistance with insurance claims using Xactimate software to sketch damaged areas and collaborated with adjusters. Show less

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  Therapeutic learning center

  Nov 2011 - Jun 2014

  Educational assistant counselor (intern)

  As an educational assistant counselor, I collected and analyzed behavioral data as well as provided therapeutic services that improved cognition in children and young adults.

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  Behavior respite in action

  Jul 2014 - Dec 2016

  Behavior respite instructor

  As a behavior respite instructor, I developed effective behavioral interventions for maladaptive behaviors while supervising. I managed my caseload and made recommendations for further therapeutic treatments based on detailed observations and data collection.

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  Csun help line

  May 2017 - Sept 2018

  Crisis interventionist

  As a crisis interventionist, I provided crisis intervention services to callers and provided peer counseling to help others cope with their issues. I also referred callers to the appropriate community resources for additional support.

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  A change in trajectory, inc.

  Jun 2017 - Oct 2017

  Behavior therapist

  As a behavior therapist, I collected and analyzed behavioral data to develop interventions that yielded learning and overcoming maladaptive behaviors. I did this by utilizing Applied Behavioral Analysis (ABA) methodology to improve behavioral deficits in adults and children. I managed my caseload and served as liaison to support quality therapeutic services.

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  California state university, northridge

  Aug 2017 - Dec 2017

  Mosaic mentor intern (lead)

  As a MOSAIC mentor lead, I led a team of 5 student mentors, and conducted weekly mentee assessments and group activities to facilitate teamwork and learning. I provided peer mentorship and counseling to young adults and high-risk youth in the criminal justice system to inspire optimism, growth, and change. I also created academic development plans, personal development plans, and educated mentees on the concept of self-efficacy.

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  Systems engineering research laboratory (serl)

  Sept 2017 - Jan 2019

  While working at SERL, I was promoted to the role of project manager and human factors team lead for the phase 2 development of a research design geared to investigate human performance while interacting with unmanned ariel systems (UAS). I worked on this project while simultaneously working as a human factors research associate for a separate project. This was a very fast-paced and dynamic environment where objectives changed frequently along the project lifecycle. I led a cross-functional team of 12 individuals and collaborated with professionals from NASA and Air Force Research Laboratory on conceptual ideation. My role was hands-on and allowed me to redesign a user interface for a field and simulated UAV. In addition, I was able to expand my role by contributing to the back-end development of the interface programming by learning JSON and working in Visual Studio code. Show less As a human factors research associate, I conducted literature reviews to generate insights that supported the experiment design and user interface design which was geared towards investigating the relationship between human and machine teaming in a search and rescue environment. I also recruited participants, developed measures, conducted pilot studies, interviews, surveys, collected and presented qualitative and quantitative data findings to cross-functional teams and leadership which aided in the development and design of an autonomous robotic simulation. I also utilized physiological data collection instruments such as eye trackers and galvanic skin response for pilot testing. Show less

  • Project Manager and Human Factors Lead

    Oct 2017 - Jan 2019

  • Human Factors Research Assistanat

    Sept 2017 - Dec 2018
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  Hfux research | medical human factors

  Sept 2022 - Nov 2022

  Human factors research & engineering associate

  - Trained in Formative testing for medical combination products.- Data Analysis and synthesis.- Note taking.- Prepared write-ups that supported research report for client.- Developed understanding of root cause analysis, IEC 62366, HE75, FDA Human Factors and Engineering Guidance.

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  United states air force

  Sept 2023 - now

  Human factors engineer

  Plan, conduct, analyze, and report on flight and ground testing of aircraft, weapons systems, software, as-well as modeling and simulation for the U.S. Air Force.