Experience

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  Bar cuba

  Nov 2006 - May 2008

  Bar staff

  Selling and making drinks, from shots to cocktails and long drinks.Keeping all clients and guests happy and having a great time. Making as much money for the bar as possible!

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  Scotty's bar, la plagne

  Nov 2008 - now

  General bar manager

  Finances -Providing on going analysis of financial information: - Setting all levels of budget (food spend, drink spend, staff costs (travel, accommodation, welfare etc) equipment & maintenance of all aspects of the bar - Building sales forecasts based on historical numbers, current climate, local influences etc - Setting sales targets for the season for both bar and restaurantBar & Restaurant Management- Through clear understanding of the clientele, stocking a wide range of drinks to ensure we are competitive and overseeing pricing to ensure a high level GP- Continually monitoring local competition and updating menus and computer systems to ensure we are always appealing and enticing to existing and new guests- Taking full responsibility for all ordering, stock maintenance and weekly reporting to ensure all stock is used correctly.-Responsibility for all event scheduling : from live bands and DJ's, to pub crawls, themed nights, sports fixtures etc.- Managed kitchen and staff, from rotas, to menus plans, special events, to HACCP, Health and Safety, and training.- Set pricing of all menu items to ensure good quality portions control and also to maintain profit levels- Overseeing weekly stock checks to make sure items are used correctly - from rotation, to security etcStaff Management-Responsible for a team of 16 staff. - Providing training of all new staff at start of their job and maintaining on-going training schemes and weekly staff meetings, plus 1-to1 meetings to ensure staff standards are always exemplary and any issue are dealt with immediately- Implementing and following disciplinary procedures whenever needed-Identifying potentials candidates for promotion, and delegating responsibilities to them and training them to move upwards through the company-Making sure morale and staff motivation is as high as possible, through job satisfaction and staff perks Show less

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  Mark warner

  Apr 2010 - Nov 2010

  Customer services officer

  Organising and hosting activities and excursions for guests. From golf trips, to mountain biking excursions, shopping trips, bar crawls etc.

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  Mark warner

  Apr 2011 - Nov 2011

  Customer services officer

  Organising guest transfers to and from the airport.Being the on-point, go to person for all our guests throughout their stay.Liaising with the local hotel staff to make our guests holiday as great as possible, from housekeeping and maintenance issues, to special occasions, birthday, anniversaries etc.