Experience

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  Intercontinental hotels & resorts

  Jan 1986 - Jan 1988

  Food server

  Food and beverage Service

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  Sheraton hotels & resorts

  Jan 1988 - Jan 1989

  Bashra sheraton hotels
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  Sheraton hotels & resorts

  Jan 1993 - Jan 1994

  banquet manager for operations and administration monitors the operations efficiency of all outlets through review and analysis covers sale Food and beverage Service

  • Banquet Manager

    Jan 1990 - Jan 1994

  • Bahrain Sheraton Hotels

    Jan 1993 - Jan 1993
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  Hurghada - red sea -egypt

  Jul 2002 - Jul 2004

  Director of food and beverage

  prime responsibility was to set up implement and maintain the infrastructures of the Food and beverage Department

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  Partner hotel management

  Jun 2004 - Jun 2010

  Hotel general manager

  Major responsibilities and achievements managing of budget sales promotions and staff training implementing. promotions enhancing sales &profitability

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  Toulp inn hotel

  Jul 2011 - Jul 2013

  General manager

  Led a team of 100 to ensure smooth management of day-to-day operations and uphold brand service standards. Delivered an exceptional guest experience, ensuring front and back of house standards exceeded expectations through rigorous training. Met health and safety guidelines to maintain compliant working environments. Handled guest complaints to protect brand reputation. Wrote end of shift reports to facilitate service continuity. Responded to customer concerns with speed and knowledge, delivering professional, personalized service. Coordinated strategies to protect hotel property, staff and guests Show less

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  Al sluaty hotel management

  Aug 2013 - Aug 2018

  Director of operations

  Responsible for day to day management of the hotel and its staff and has commercial accountability for planning organising and directing all the hotel service

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  Lotuston hotel

  Sept 2019 - Jul 2021

  General manager

  Managed high-performing teams to deliver quality customer service and stable profits. Tracked KPIs to drive profitability and target delivery. Resolved internal staff conflicts to mutual benefits of all parties involved. Set policies and processes outlining expectations on employee behaviour at every level. Scheduled regular team meetings to discuss business updates, issues and recommendations. Monitored and evaluated teams, identifying and targeting opportunities for improvement. Prepared and reviewed procedural documents for daily operations Show less

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  Al-anduls palace hotel

  Aug 2021 - Jul 2022

  Director operations training

  Responsible for day to day management of the hotel and its staff and has commercial accountability for planning organising and directing all the hotel service

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  Oug management hotel

  Jun 2022 - now

  General manager

  A multi-faceted professional with over 25 years of experience• Dependable general manager with extensive experience in the industry. Determined. Organized. Resourceful detail- oriented general manager with skills needed to lead employees in a professional manner. Trusted leader with a history of improving employee morale. Excellent leader with a record of keeping employees on task and highly productive. Skilled in conflict resolution. successful in meeting deadlines and business gools Show less