Experience

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  National ice centre & capital fm arena, nottingham

  Jun 2008 - Jul 2013

  Holiday position during university vacations. - Maintained HR and personal records and systems. - Assisted in recruitment and selection process. - Supported Employee Relations processes, including disciplinary actions. - Developed Equality & Diversity training programme for frontline, customer facing staff. - Created new processes for work experience placements, using best practice from industry and enabling organisation to offer opportunities to school aged students through a fair process. - Prepared organisation for Pension Auto-Enrolment, including collating employee data. Show less Holiday position during school and university breaks. - Operated computerised systems to assist a diverse range of customers with face to face, telephone and internet purchases for venue events and merchandise. - Reviewed current availability in database of bookings to inform marketing initiatives. - Pursued customer enquiries about merchandise, seeking advice from suppliers when relevant. - Resolved issues with bookings and purchases, processing refunds or exchanges when in line with company policy. - Successfully proposed and implemented Armed Forces' discount for event tickets in line with other concessions. Show less

  • HR Assistant

    Jul 2011 - Jul 2013

  • Customer Service Assistant

    Jun 2008 - Jul 2011
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  Xl group

  Jul 2013 - Sept 2013

  Human resources intern

  - Supported Senior HR Business Partners on projects, including data reporting and analysis for HR Function Plan presented to Senior Leadership Team. - Managed HR shared inbox; responding to queries from employees in UK, Ireland and Australia. - Coordinated and facilitated World of XL sessions in London; a new company-wide cultural alignment/onboarding programme. - Continuous improvement; continued to drive offshoring of activities to shared service centre in India. - Delivered weekly induction sessions for new joiners. - Assisted with ad hoc projects for specialist HR functions, including Compensation & Benefits and Learning & Development. - Prepared reports, using HR data, for executive team meetings and monthly HR business partner presentations. Show less

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  Shell

  Oct 2014 - now

  - Led and executed projects and change initiatives to deliver UK People Agenda- Defined, designed and led implementation of projects and interventions that enabled delivery of business and function People Agendas in the UK. - Effectively diagnosed, contracted and partnered with business and HR leads. Collaborated with global HR, CoEs, UK HR colleagues, and HR Operations to meet project requirements. Key projects included:- Acquisition/Portfolio activity; successfully managed TUPE projects including for operational asset. Managed smooth transition of employees to Shell, including consultation, total reward analysis and recommendations, and change support for business and employees.- Flexible Working Refresh; project managed refresh of country flexible working approach. Developed 'toolkit' to support managers and employees to talk about flexible working. - IR35 Communications Lead; developed communication materials and guidance for managers and suppliers. Integrating tax legislation and legal guidance with key messages regarding responsibilities and compliance, whilst ensuring the material is easily digestible and tailored to the audience. Show less Key Responsibilities:- Execute global process, strategy and change initiatives at a country/cluster level, as HR lead for change programmes. - Define and deliver organisational design interventions, and advise and support the business in managing organisational change. Provide country specific employee relations and policy advice. - Coach and develop local leadership and provide HR advice and support. - Manage complex, high-touch individual employee relations cases. - Educate leaders on effective deployment of local and global reward, deployment, recognition and benefit policies and processes.- Represent UK HR BPs on HR Operating Forum; established to improve ways of working between onshore and offshore (based in Shell business operations centre) HR operations. Involved in the identification and implementation of continuous improvement initiatives. - HR Chair of UK Commercial Graduate Programme; working with HRBPs and business leaders to facilitate rotations, sign offs and development of 20-30 graduate hires during their 3 year programme. Key Achievements- Successfully led HR stream for offshoring project, relocating activities from UK to business operations centre in Krakow. Developed change plan and facilitated collective consultation process. Coached senior leaders and managers on employee relations considerations and through redundancy process. - Redeveloped Operations Development Programme with business leaders to deliver early-career candidates and to build pipeline, reacting to difficulty attracting experienced hires from market. - Partnered with business leader on Europe-wide organisational design project; identified efficiencies and interpreted impact of external drivers to ensure new structure met future-forward business requirements. Show less Key Responsibilities - Accountable for target university portfolio in Scotland; developed and maintained relationships with key university stakeholders (Careers Services, academics, student leaders) to improve talent pipeline. - Developed and executed targeted sourcing strategy for candidates; partnered with business to identify talent pools. Devised plans for hard to fill business areas and to meet specific diversity ambitions.- Coordinated Campus Ambassador teams for universities within portfolio; created plans with Team Leads (senior business leaders) to deliver attraction activities on campus. Ensured teams (non-HR employees) were skilled to effectively carry out the plans. - Responsible for progression (pass/regret) decisions during initial stages of recruitment process, up to and including conducting interviews. Key Achievements - Exceeded 2015 technical female recruitment target; created and executed a targeted sourcing strategy. Partnered with university 'Women in STEM' societies and Women's Network at Shell to deliver events and programmes. - Headed Target University Review for Europe; reviewed universities targeted for graduate recruitment. Using internal and external data and insights, identified universities underperforming in terms of delivery and return on investment. Successfully implemented a revised list to ensure portfolio continued to meet business needs, whilst reducing recruitment costs. - Refined UK technical applications process and improved candidate experience by recommending clearer education requirements, led to 5% reduction in applications. Analysed data to ensure these applications were uncompetitive and not aligned with business competency requirements. Show less

  • Global HR Manager - Power

    May 2025 - now

  • HR Consultant Downstream

    Mar 2023 - May 2025

  • Global Projects Lead - Resourcing

    Sept 2021 - Mar 2023

  • Global HR Consultant - Contingent Workforce

    Feb 2020 - Sept 2021

  • UK HR Consultant

    Oct 2018 - Jan 2020

  • HR Business Partner - Trading & Supply

    Mar 2016 - Sept 2018

  • Graduate Recruiter - University Relations

    Oct 2014 - Feb 2016