
Timeline
About me
Service & Support eService Manager
Education

Hogeschool rotterdam
2012 - 2012Logistics and economic degreeErasmus programmeA programme inside the degree which the student goes abroad on a semestre to study on another school from a country inside Europe.

Instituto politécnico de setúbal
2010 - 2013Degree in logistics gestão da distribuição e da logísticaActivities and Societies: Business week

Instituto politécnico de setúbal
2019 - 2022Mestrado management information systems, general
Experience

Portugal telecom
Jul 2009 - Apr 2010Commercial managerWork activities: Door-to-door customer service, negotiation, customer management, provide all the necessary support after sales.

Apss - admin. dos portos de setúbal e sesimbra, sa
Jul 2013 - Oct 2013Graduate traineeGraduation internship at the Setúbal Port Authority.Work activities: Insertion of statistical data fundamental to the analysis of the car cargo handled by the Port of Setúbal. Investigation of a new service to be implemented in the automobile terminal, named Pre Delivery Inspection.

Rhenus logistics
Mar 2015 - Oct 2016Road transport administrativeWork activities: Generate the orders from clients (import/export), monitoring the entire cargo flow to its destination, all necessary follow-up and production of all necessary documentation, Incidence registration. Contact with all the stakeholders, among other activities required for the function. Use of company information technologies necessary for the job.

Ef-express gmbh
Nov 2016 - Jun 2017DispatcherWork activities: Negotiation with transporters, provide quotations to customer, generate the orders from clients, monitoring the entire cargo flow to its destination, all necessary follow-up, contact with all the stakeholders, among other activities required for the function. Use of company information technologies necessary for the job.

Gba services
Jul 2017 - Oct 2021DispatcherWork activities: Negotiation with transporters, provide quotations to customer (by air or road), generate the orders from clients, monitoring the entire cargo flow to its destination, all necessary follow-up, contact with all the stakeholders, among other activities required for the function. Use of company information technologies necessary for the job.

Nokia
Oct 2021 - nowWork activities: material ordering, transport follow-up, logistic invoicing
Service & Support eService Manager
Nov 2024 - nowOrder Management Coordinator
Oct 2021 - Nov 2024
Licenses & Certifications
- View certificate

Review and interpret analyses
CelonisNov 2022 - View certificate

A3 problem solving for continuous improvement
LinkedinMay 2022 - View certificate

Digital body language
LinkedinOct 2021
Languages
- inInglês
- poPortuguês
- esEspanhol
- alAlemão
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