Experience

• 

  Dialog axiata plc

  Jan 2006 - Jan 2008

  Contact center officer
• 

  Hellocorp (pvt.) ltd.

  Nov 2008 - Jun 2009

  Marketing intern

  • Provided voice technical support to one of the largest semi-conductor chip manufacturer (Intel) in the USA.• Coped up with the team members to design processes and new methodologies to ensure a quality service towards our clients.• Attended several web based, process related training on mobile phones (Including blackberry devices) conducted by our clients in USA

• 

  Boston college

  May 2010 - Jun 2011

  Executive -business development & expansion

  • Introduced few new courses & developed a strong portfolio.• Trained the subordinates to the office requirements & upgraded their skills to multi- task.• Introduced many new concepts to improve the quality of the service.

• 

  Sharaf dg

  Jun 2011 - Oct 2015

  Executive - sales & marketing

  • Specialized in selling and promoting mobile phones, cameras and GPS devices• Contributed to administrative, marketing, merchandising & stock management of the outlet.• Represented the organization at trade exhibitions, events and demonstrations.• Review store, department and self-performance to achieve and exceed targets.• Delivered the best customer service and maintained healthy business relationships.Brands handledMOBILE - Apple, Samsung, Blackberry, Nokia, Sony, HTC, Acer and few moreCAMERA - Canon, Nikon, Sony, Olympus, Panasonic, Samsung, BenqGPS - Garmin, Mio Show less

• 

  Digital commerce lanka (pvt) ltd.

  Jan 2016 - Sept 2017

  Senior sales coordinator

  • Coordinated sales functions with internal and external stakeholders effectively.• Trained sales support interns to exert efficient output from the team.• Developed strategies to improve sales revenue and streamlined sales support processes• Acquired and managed business relationships to ensure smooth operation of the division.• Prepared and analyzed periodic reports of the division and implemented growth strategies.

• 

  Perfect one pvt ltd

  Feb 2018 - Apr 2021

  • Crafted and executed branding and advertising campaigns, exceeding client expectations.• Managed end-to-end client service delivery, ensuring seamless communication, proposal presentation, and service updates.• Effectively managed on-ground marketing campaigns, overseeing both the internal execution team and external resources to ensure flawless implementation.• Work closely with supporting departments and external suppliers to meet and exceed targets.

  • Assistant Manager - Brand Activations & Client Servicing

    Feb 2019 - Apr 2021

  • Senior Executive Client Servicing

    Feb 2018 - Feb 2019
• 

  Digital business support

  Apr 2021 - May 2022

  Digital business consultant
• 

  Mindshare

  Apr 2022 - now

  Manager - brand activations, esp (entertainment, sports and partnerships)

  • Leading the ESP (Entertainment, Sports, and Partnerships) division, driving impactful out-of-home campaigns and projects for a diverse range of clients. • Work closely with creative, media, and digital teams to execute integrated campaigns for clients.• Playing a pivotal role in delivering exceptional service to clients, contributing significantly to client satisfaction and retention. • Maintaining a healthy relationship with the suppliers and external parties to execute planned campaigns and generate revenue to the division. Show less