Experience

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  Emirates golf club

  Nov 1994 - Apr 1997

  Caddy staff - golf operations

  Assist Golf Professionals at the teaching center to conduct lessons prepare the teaching center and the practice range for group lesonsAssist the members to practise at the practice rangeTake care of logistics during the local tournaments Organize the Golf course with banners from sponsors for Desert Classic International Tournament participate for staff golf tournaments

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  Number 1 tower suites hotel apartments

  May 1997 - Jun 1999

  Receptionist cashier cum operator

  Prepare Daily revenue report (DRR)Prepare night audit reportMaintain daily cash collectionReceive guests / greet & check inprepare CID reportsMaintain log books

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  Devout consultants pvt ltd

  May 2003 - Jun 2005

  Sales and marketing executive

  Organize marketing campaignsSell investment productsOrganize sales meetings & promote businessReport to Managing Director

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  Continental financial services & insurance

  Jun 2006 - Jan 2009

  Office administrator

  Coordinate with PRM to renew tenancy contract & trade license.Responsible to carry out government related jobs. (Ministries, RTA, Dewa & Etisalat)Assist HR Manager for interviews Coordinate with PRM for Health card, labor card & visa issues.Manage petty cash. Assign duties to Reception staff & Admin assistants.Maintain leave record files (Annual, Casual & Emergency). Monitor the attendance.Manage Stores.Cordinate with HR Manager & Marketing Manager to Organize Annual general meeting, Awards night & Company family outings. Show less

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  Arabianlink tours

  Jul 2010 - Aug 2012

  Hotel guest relations, airport services and transport officer

  Assign duties to Guest Relation Officers, Airport Representatives and drivers.Prepare daily arrival / departure report & duty roasters.Create reservations at Dubai, Abudhabi & Sharjah International airports for Marhaba, Hala & Golden Class Services.Organize City tour, Desert safari, Dhow cruise dinner, Helicopter tours, Hot Air Balloon Adventutre, & other pvt excursions.Coordinate with all the hotels in UAE to organize SIC transfer for Arabianlink Tours guests.Organize private and VIP transfers Show less

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  Golden tulip hotels, suites & resorts

  Sept 2012 - Jan 2017

  Manage the department and achieve the budgeted targets Prepare and present the marketing budget for the yearSubmit the sales & marketing plan for the year for bot hotelsCreate the rate structure and publish the ratesPrepare the power point presentation of business plan for the year and submit to General Manager, Finance Director & Vice President Conduct weekly & monthly sales meetings with the sales team to discuss about new business proposals, group business, production and revenue.Organize Marketing campaigns in and around the city to make awareness and promote corporate businessFocus to develop business from leisure and corporate segments through marketing campaigns in all emirates.Achieve the budgeted targets from corporate and leisure segments to meet the budgeted revenue Brief the sales team during the morning briefing to ensure all the team members are generating business to achieve their business goalsOrganize FAM trips for Travel Agents & Tour Operators to make awareness in other countries Sign new contracts with Destination management companies, travel agents and tour operators to develop business from leisure marketNegotiate with corporate clients and offer discounts for potential corporate clients to attract and get the company account to increase business from the corporate segment Designs and advertise special packages to increase revenue.Participates in sales calls with sales team members to acquire new business and convince the clients to close the business.Search for new ways to expand the client base to make awareness and develop businessCreate promotional and advertising materials for the marketing departmentCreate Network with wedding planners and special event companies to develop business meeting rooms, banquet hall and other F & B outlets. Addresses and resolves any issues or complaints of clients Ensures that guests are enjoying their stay at the hotel and the customer needs are met. Show less Develop business from leisure marketVisit Travel Agents & Tour Operators on a regular basisOrganize FAM trips for Travel Agents & Tour Operator who are coming from CIS countriesPrepare weekly & monthly sales reports submit to Group General Manager & Hotel Division Director Prepare business forecast reports and submit to management on monthly and quarterly basis Submit monthly business report to management by end of the monthAttend monthly sales meeting with Hotel Director & Group GM to discuss the Sales & Marketing progress for the month and upcoming seasons Show less

  • Director of Sales

    Feb 2016 - Jan 2017

  • Business Development Manager - Corporate & Leisure Business

    Sept 2012 - Jan 2016
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  Golden tulip hotels, suites & resorts

  Mar 2017 - Aug 2017

  Sr. director of sales - corporate business

  Manage the department and achieve the budgeted targets Prepare and present the marketing budget for the yearSubmit the sales & marketing plan for the year for bot hotelsCreate the rate structure and publish the ratesPrepare the power point presentation of business plan for the year and submit to General Manager, Finance Director & Vice President Conduct weekly & monthly sales meetings with the sales team to discuss about new business proposals, group business, production and revenue.Organize Marketing campaigns in and around the city to make awareness and promote corporate businessFocus to develop business from leisure and corporate segments through marketing campaigns in all emirates.Achieve the budgeted targets from corporate and leisure segments to meet the budgeted revenue Brief the sales team during the morning briefing to ensure all the team members are generating business to achieve their business goalsOrganize FAM trips for Travel Agents & Tour Operators to make awareness in other countries Sign new contracts with Destination management companies, travel agents and tour operators to develop business from leisure marketNegotiate with corporate clients and offer discounts for potential corporate clients to attract and get the company account to increase business from the corporate segment Designs and advertise special packages to increase revenue.Participates in sales calls with sales team members to acquire new business and convince the clients to close the business.Search for new ways to expand the client base to make awareness and develop businessCreate promotional and advertising materials for the marketing departmentCreate Network with wedding planners and special event companies to develop business meeting rooms, banquet hall and other F & B outlets. Addresses and resolves any issues or complaints of clients Ensures that guests are enjoying their stay at the hotel and the customer needs are met. Show less

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  City stay hospitality

  Jul 2017 - Jun 2018

  Operations manager

  Manage the entire operations including finance, human resources, front office, housekeeping, food & beverage, sales & marketing and security department. Deal effectively with customers and staff while keeping the hotel running smoothlyFully responsible for all aspects of all departments Support and work with all Head of the Departments in all aspects of Hotel running smooth.Ensure the property premises are in operative condition as per star category of the unit to receive and serve the guests.Conducting regular operation team meetings with all the HOD daily /weekly to discuss routine operational matters, Sales target and action taken for service recovery and also any staff issues, we send the minutes of the meeting to GM / Vice Chairman Ensured SOP implementation is done in all the departments and checked the same during routine operational checks. GGM or VC guidance has been taken whenever it was required.Monitor the purchase / indent / requisitions of each department the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors and suppliers etc…) Randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality par stock levels, expiry etc…) with the F & B Manager and chef.Deals with suppliers / vendors for quality products involving purchase Manager and providing performance assessment of service of vendors of every quarter to OPM.Inspections of all departments for SOP implementation. Inspecting all departments with their respective Managers for cleanliness, ambiance, service, readiness, staff grooming and hospitality capture. Monitor the co-ordination between all departments for smooth and effective operations.Assessing and reviewing customer satisfaction and service recovery process.Meet all department heads to review and train the staff to upkeep the human capital Identifying staff learning needs and assisting with development. Show less

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  Golden tulip hotels, suites & resorts

  Jun 2018 - May 2019

  Cluster director 0f sales

  Manage the department and achieve the budgeted targets for the yearMaintain and promote a team work environment with effective and clear communication among the co-worker I ensure that best client service is being made available through communication among the team cross training within the department and appropriate office coverageWork with sales managers to ensure understanding of Sales & Marketing strategies for the segmentWork with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOSSet example through professional and friendly attitude towards the clients and co-workers needs and observance of sales office standardsI ensure that hotel meets or exceeds the budgeted goalsFollow up and check company cross-sell procedure Utilize company profile database to determine geographic areas for travel agents calls while maintaining top and existing travel agents accountsOrganize travel agents FAM trips to make awareness in other countriesAssist the sales team and advise to implement promotions for winter and summer to develop businessAttending & Contributing to the monthly sales strategy meetingUpdating the marketing strategy and sales plan to the General ManagerReviews and approves ay special corporate negotiated rates by signing the CVGR (Corporate Volume Generated Rate) contract. Provide a positive and aggressive leadership to ensure maximum potential revenue to the hotel.Leads on property sales functions to build long-term value-based customer relationship that enable achievement of hotel sales objectives.Set up monthly room nights target goals for sales team members and guide them to achieve the goalsParticipate in sale calls with members of sales with members of sales to acquire new business or existing business to increase business volumes.Develop and send informative press release to targeted list highlighting all activities and promotions Show less

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  Kurulubedda resort

  Oct 2019 - Jan 2020

  General manager

  Manage the entire hotel operations including the Bird Research Centre

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  Al jawhara group of hotels & apartments

  Jan 2020 - Jul 2021

  Director of sales

  Responsible to general business from corporates / travel agents/tour operators & DMC for all the hotels and ensure to achieve the budget targets for the year.

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  City stay hospitality

  Aug 2021 - now

  Director of sales

  Responsible to generate business from all segments to achieve the budgeted targets