Experience

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  Decathlon

  Jun 1998 - Dec 1998

  Sport advisor, outdoor division: quechua

  Direct customer contact providing product information: performance, usage, price, availability.Managing stock and client order planification using Mikerinos database system.

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  Continental

  Jan 1999 - May 1999

  Customer service sales specialist

  Order processing for Continental retailers: Feu Vert, Norauto, Speedy.Managing goods delivery tracking and invoicing using SAP R/3 database system.

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  Hertz

  May 1999 - May 2000

  Marketing assistant/sales reservation agent

  Telemarketing agent. Handling in/outbound calls converting into sales.Dealing with customer inquiries. GDS travel platform to assist travel agencies premium line (AirFrance, Accor hotel partnership) to sell & manage package holidays using Amadeus booking system.Reach excellent Turn-Around-Time (TAT) and monthly sales ratio.

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  Hp

  May 2000 - Jun 2003

  First line database (oracle, sap r/3) - technical support engineer

  IT Management Services.Effectively handling client queries related to technical issues.Monitoring, preventive maintenance, escalation to engineer support. Documentation management.Responsible for new customer implementation project.

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  Hewlett packard enterprise

  Jun 2003 - Oct 2013

  Retail account manager, product set-up, compliance, sales operations specialist

  Account Manager. France Retail IT industry.Query handling for the EMEA regions in the Chanel area on HP Ink Printing and Personal Systems (PPS).Drive partner growth and operational engagement.New services deployment to increase business productivity and control: PC deal planning tool and deals entry. E-commerce optimization: portal development to optimise sales using efficient SEO online Marketing strategy to improve HP Retailers customers' buying experience.Product catalog information creation and update. Sales Go to market, kick-off: season waves prediction and planification.Product Line coordinator: Top Config. Proliant server configurator customized build solution.Deal quotation approval request to Category management: Laptop, Desktop, OfficePrinting, Consommable, Accessories bundle bid offers negociation and automatic supply replacement subscription. Stakeholders financial reporting.EuV Specialist, Business Risk ManagementEnd User Verification and Fraud tracking in collaboration with the HP Brand Protection, participating in various compliance projects as well as giving training on new team members. Order management: Deal planning tracking, stock supply monitoring, shipping, distribution. Lead product activity transfer to India. Quality management (KPI). Service Level Agreement (SLA). Show less

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  Comart sa

  Oct 2013 - May 2014

  International sales representatives assistant

  Web traductor. Offering and promoting a wide variety of high quality folding and recycled boards and customized cutting services.Managing the administrative and commercial aspects of the activities of the sales team assigned to France territory and provide the daily interface for the sales representatives and headquarters in Spain.Managing the logistics shipping goods to France and stocking of a wide variety of folding and recycled boards to respond fast to immediate demand.Web translator and content manager. Show less

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  Sanofi

  May 2014 - Nov 2019

  It support specialist.

  Access management. Enabling user to partner network.Technical writer. TranslatorTake incoming customer calls (via telephone, email, voicemail, Chat bot, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.Customer Service Excellence. Reach high KPIs:Key Performance IndicatorsCSAT: Customer Satisfaction Analysis Trend. TQR: Ticket Quality Review.Maintain technical knowledge and expertise associated with applications specific to individual customers.SME: Subject Matter Expert.Commit to continous development and process improvement. Trainer. Newcomers induction. Coaching peers.Progress / close service calls to a satisfactory conclusion on call management system.Accountable, liaising with Senior Analyst on specific open calls ensuring no call is left unattended beyond SLA (service level agreements) meeting high quality standards. Show less

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  Airbus helicopters

  Nov 2019 - Mar 2024

  Information technology support specialist

  . Answering and support queries according to information security policies and report potential or actual Security events or other Security risks to the organisation.- Implementation. Technical troubleshooting. Software installation and upgrade.. Backlog and customer escalation management to avoid disruption and minimise business impact. Resolving IT issues of Airbus users providing clear, concise and relevant communication. Root cause analisis.. Maintaining and improving customer satisfaction level and experience.- Part of Resilience Team, after having been promoted from First Line Analyst 1 to 3,in order to bring my skills and knowledge to any client in need handled by ComputaCenter.This new position allows me to focus on acquiring new skills, such as project and stakeholder management. Show less

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  Escola pia deputació epns. barcelona

  Jan 2022 - Jan 2023

  Profesor de francés. batxilerato