Experience

• 

  Eastern elevators

  Dec 2004 - Nov 2005

  Sales executive
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  747 travels

  Feb 2005 - Nov 2007

  Account assistant
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  Ab bank plc.

  Dec 2007 - Nov 2019

  Overall supervision of Alternative delivery Channels (ATM, POS, BEFTN, RTGS), Preparing CTR & STR Report, Looking after AML compliance Overall supervision of Branch Server and troubleshooting of ATM and all IT works. Preparing reports for the Head office and Central bank, Overall supervision of ADC including Debit card, Credit card, ATM and POS of the branch.• Worked as a team member and trainer of the Core Banking Team in (CBT) for implementing Anti-Money Laundering Software of Infrasoft 4.2, which involved communicating with foreign vendor and making the software according to the Banks need and user-friendly.• Trained the 105 Branch employees on the AML application of the bank.• Worked as an AML compliance officer of three branches of the bank. Responsibilities were identifying and investigating potential money laundering activities and report them to Central Financial Intelligence Unit within the regulatory timeline.• Worked as a Trainer of AML software, ATM and POS of the Bank. Show less

  • Principal Officer

    Jan 2016 - Nov 2019

  • Senior Officer

    Jan 2013 - Dec 2015

  • Officer

    Jan 2009 - Dec 2012

  • Trainee Officer

    Dec 2007 - Dec 2008
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  Real canadian superstore

  Feb 2020 - Mar 2022

  Customer service

  Customer service and stocking.

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  Givex

  Jul 2022 - Dec 2022

  Field service technician

  Staging and testing of POS system including setting up VHub, Kiosk, switch, Tablets, KDS and other equipment. updating the devices needed and troubleshooting.

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  Eye on technology

  May 2023 - now

  Information technology support analyst

  ● Microsoft 365 Management: Administrating / troubleshooting / maintenance / managing groups.● Active Directory Management: Manage user accounts / groups / permissions / troubleshooting.● Networking: Configure / troubleshooting / ensure seamless connectivity / diagnose and resolve network-related issues for both LAN and WAN environments.● Hardware Assembly and Troubleshooting: Assemble / troubleshooting / install and configure drivers for desktop and Laptop.● Lansweeper Management: Inventory management / tracking of hardware and software assets / generate reports.● Software Installation and Troubleshooting: Install / update / configure / troubleshooting.● Remote and In-Person Customer Support: ConnectWise ScreenConnect / LogMeIn / TeamViewer● Documentation: Configurations / troubleshooting steps / hardware inventory / support documentation.● Security Practices: Implement / collaborate/ detection / mitigation / monitor.● User Training: Conduct training sessions for end-users on software applications and best practices. ● Collaboration: Cross-functional teams / system administrators / network engineers / vendors● Continuous Learning: Stay updated / emerging technologies / industry trends / relevant certifications. Show less