Experience

• 

  Eds

  Oct 1993 - Oct 1996

  Sales executive

  dbINTELLECT Technologies was an startup division of Electronic Data Systems that built software tools for database marketing and data mining. NeoData was the leading consumer magazine fulfillment bureau. Responsible for providing sales and sales support for complex, client/server technology and consulting services.

• 

  Whittman-hart / marchfirst

  Oct 1996 - Dec 1999

  Enterprise account manager

  Business development to help growing middle-market companies and divisions and departments of the Fortune 500 improve productivity and performance through the strategic use of IT. Deliver a wide range of solutions through five business units: BI, ERP, custom applications, business connectivity, training & support.

• 

  Raymond james consulting (immedient)

  Dec 1999 - Mar 2001

  Senior account executive

  Field sales for integrated technology service provider.

• 

  Independent contractor

  May 2001 - Mar 2012

  Sales consultant

  Provide consulting service to Denver-area companies in three areas: sales training, sales process/methodology, and sales consulting.

• 

  Suncorp corporate credit union

  Jan 2009 - May 2010

  Marketing & sales specialist

  Corporate credit union providing financial services and investments to credit unions in a 5 state region. Headed marketing department and provided sales support.

• 

  Sumtotal systems

  Sept 2012 - Oct 2016

  SumTotal is an independent provider of integrated HCM solutions - unlocking people’s potential and giving them what they need to do their jobs better – while they’re doing it. Partnering with Fortune 500 organizations in AZ, CO, MT, UT, and N. CA to help them attract, find, train, promote and keep the employees they want to retain. • Regional focus on net new and growing existing accounts within Rocky Mountains (AZ, CA, UT, ID, CO, MT). • Strategize with several call-points throughout the enterprise organization (C-Suite Executives, VP Ancillary Systems, and HR Directors) and identify critical business issues to provide robust IT solutions and products, improving employee performance and compliance, providing seamless process integration and workflow automation, and accelerating company growth.

  • Regional Sales Manager

    May 2015 - Oct 2016

  • Account Manager

    Sept 2012 - May 2015
• 

  Oracle

  Oct 2016 - now

  Focusing on Oracle's Service Cloud product, I am the Customer Success Manager for Service Cloud and Field Service Cloud. RightNow, acquired by Oracle, and is now Oracle Service Cloud which provides customers with top-notch features ideal for cross-channel contact center management, web customer service, knowledge management, field service management (see below), and policy automation.TOA Technologies, now a part of Oracle, provides cloud-based field service management applications. As a complete on-demand solution, Oracle's Field Service (OFS) solution uses time-based pattern recognition and predictive analytics to reduce customer wait times while increasing field workforce efficiency. OFS solution is cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions. Show less

  • Director, Partner Success

    Feb 2024 - now

  • Sr Principal Partner Success Manager

    Feb 2022 - Feb 2024

  • Senior Principal Customer Success Manager

    Oct 2016 - Feb 2022