Experience

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  Sony

  Jan 2009 - Jun 2009

  Help desk technician

  PC assembly, operating system installation, monitor and maintenance network IPV4, switches, routers, fiber optics, and network cabling. Do a server backup using tape, daily update the intranet webpage.o PC and other hardware maintenance including printers, desktop and laptop. Also, PC troubleshooting including blue screen, manually clear viruses. Read a lot of Microsoft article to resolve issues.o Also assist CISCO engineer to create a reserved IP address, cable termination and cabling bay. عرض أقل

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  Ncs global technology sdn bhd

  Jul 2009 - Jul 2013

  Software engineer

  Managed customer project from various country including India, Korea, Japan, China, and United States. Lead and assist to solve customer issues related to software issues, Windows issues, and hardware issues.o Preparing big volume of systems for operating systems, hardware and software platforms.o Successful resolved customer issues until hit company sales volume.o Research, propose and develop new idea for better Intel products.o Collaborated with various team for Intel product marketing design and strategyo Mini project for company which is digital signage, mobile application for IOS and Android.o Also experience in VB, XML, Microsoft Visual Studio 2010, Microsoft Management Studio, Crystal report.Functionality test on various software for Intel driver and software installation including IT Director, Hyperspace, Eset, Spiceworks, Farstone restore IT, PCMover, Intel Wave software, etc.o Validated the Intel drivers and software on various Intel motherboard including Sharpsburg, Packton, Little Falls, Jet Gyser, Risin City, Trinity Valley, Cooper River, Montpelier, etc.o Validated Intel Drivers and software on various operating system including XP, Windows Vista, عرض أقل

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  Nissei technology

  Aug 2013 - Jul 2014

  System analyst

  Manage server: Manage Active directory, domain and file server. Second server is Email server where contain all function and overall activity about email processes. For Email we are using MDaemon tool to communicate internally and use cPanel to send email externally.o IT Audit: Experience conducting IT audit for overall company computer system. IT audit include audit all application usage.o Websites: Maintain company official websites by update information and do graphical changes to the websites.o Database: There are many types of database I handled which are SQL, Visual FoxPro database, Microsoft Access database and Microsoft Excel database.o Network: Managed entire company network by designing logical and physical layout, installing and apply network to the company. Currently network applied is fiber optic and UTP twisted pair and wireless. To access external websites, the company apply SonicWALL to protect data leakage and virus or hacker attack.o Technical Support: I also dealing with internal company by support them with technical support and software support like BSOD, printer issue, company system software error such VLENS and IDS. For external client I deal to request quotation and doing purchase process.o Data Backup: I implement automatically schedule backup by using Storage Craft. Weekdays the incremental backup jobs will run and during weekends the full backup jobs will run.o CCTV Systems: Collaborate with security team to monitor CCTV if there any cases happen, Installing and manage the CCTV camera for entire company.o Purchase Requisition: I experience in purchased computer part, hardware, software includes intel board, set of computer system, renewing license for ACAD, ESET and others.o Programming: Overall programming here all is in-house programming method. Overall all the software is made from Visual Foxpro, Microsoft Visual Studio 2010, Microsoft SQL Management Studio and Crystal Report such IDS system, VLENS system, HRM system. عرض أقل

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  Jabil

  Aug 2014 - Nov 2021

  Experienced and expert in manage System Center Configuration Manager (SCCM) for 70,000 workstations globally include:o Software metering, Asset Intelligent, Compliance Settings, Endpoint Protections, Application and software deployment, Software Updates, operating systems deploymentso Prepare SCCM report, SCCM queries.o Create, maintain, and monitor SCCM servers with various roles including Sites Systems,o Distribution Point, Asset Intelligence Synchronization, Sites Database, Software Update, Application CatalogWebsites, Management point, Service Management point, Endpoint Protection, Enrollment point, FallbackStatus, Reporting services, Component server, State Migration.o Monitor overall SCCM deployment, client status including the activity, software update, distribution status,Endpoint protection.o Manage discovery method, boundaries, boundaries group, database replication, active directory forest, sitesconfiguration, client settings, security, migration from SCCM 2007 to SCCM 2012.Programming and scripting experience including Java, SQL, XML, Bash, Batch, Python, VB, C++ and PowerShell.▪ In year 2017 I developed Reboot tool to increase patching compliance rate globally using Java. Reboot tool version 2017 was fully dependent on SCCM queries to query for non-compliant device which is device system uptime more than 7 days or patching in pending reboot state. Also, developed Jabil Pre-Run Agent.▪ In year 2018 I developed a reboot tool which able to detect system uptime more than 7 days or patching in pending reboot state. عرض أقل

  • Global System Engineer 2

    May 2019 - Nov 2021

  • System Engineer

    Aug 2014 - Nov 2021
• 

  Dell technologies

  Nov 2021 - Aug 2022

  Purchasing advisor (automation & data scientist)

  Support the construction of the base of futuristic and technical abilities within the Data and Analytics field for Dell Purchasing DGP• Plans, implements, and assesses high-level statistical models and strategies for application in the Dell Purchasing DGP. Also, develops econometric and statistical models for various problems and new ideas for Dell Purchasing DGP• Understand the Dell Purchasing DGP business’s consumer trends and management as well as ways to solve difficult business problems, for instance, the optimization of product fulfillment and entire profit.• Collaborates with all level in Dell Purchasing DGP relevant stakeholders in an effort to enhance drive business performance and decision-making, like buyers for T1 and T2, managers, and director.• Project that I worked includes:o Robotic Process Automation (RPA) on extracting data from data source Dell Integrated Supply Chain Platform (DISCP) Process Manager using Automation Anywhereo Dell - Data Science Project on predictive and prescriptive analysis for ODM STBL with Recovery Plan (Market Commodity) from E2Open data sourceo LOB View on extracting Demand, Inventory for entire Dell Purchasing DGP by platform, commodity, CFG and calculate the supportability percentage عرض أقل

• 

  Intel corporation

  Aug 2022 - now

  Infrastructure and devops engineer (l2)

  Supported the operations of Intel's global factory network and Client Computing (MCC) service. Primarily responsible for ATM Penang MIT Infrastructure operational systems and services which covers incident/event/crisis/problem management and request fulfilment (including application and policy deployment, manage and purchase the clients PC's and peripherals). Actively participate in global client working groups to drive continuous improvement and achieve systems health goals (lead and Developed automated monthly patching solution for the entire VF ATM sites, Lead the CSIT Security Client monthly patching activities, Developed Client-based automated health check, Developed Server-based automated solution). Also utilized advanced troubleshooting skills and Model Based Problem Solving (MBPS) methodologies to solve MIT systems issues. Responsibilities also includes achieving department's KPIs (Achieved and maintained MCC OPx indicator flat for Q1, Q2 2024 which refer to zero customer impact minutes and zero interrupts), overseeing business process consistency and drive improvement efforts by partnering with stakeholders for continuous improvement and problem prevention (Developed CSIT CCD Standard Application Uninstall Tool, Developed the Automated Client Config for post build action, Developed the automated Predictive Solution for SSD Corruption, Developed and lead the stale account deprovision activities). Also, as a Scrum Master that lead 10 APT MITI Clients (Engineers) and achieved the APT sprint and release velocity performance above 90%. Lead ATM Penang touch support (about 9 members). Other than that I am experienced in utilizing Bigfix Technology to deployment application, patching, baselines, web reporting solution. In addition, experienced in Altiris technology to prepare the windows clients build process and was lead in UI2 migration. Involved as well in ITERP solution development to manage the legacy clients, imCloud CN-50 Windows Rancher migration. عرض أقل