Experience

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  Redington limited

  Dec 2001 - Nov 2007

  Specialist customer support
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  Reliance communications

  Nov 2007 - Dec 2010

  Deputy manager

  Managed Customer Care activities of Postpaid and Prepaid (CDMA & GSM) Subscribersrelated to handset, Network, Billing, Refund, Voluntarily Churn, Retention and Recharges.Managed Channels and guiding customer Care executives to provide utmost care to thecustomers and at the same time achieve C-Sat.Maintained service requests creation SLA’s and achieve C-Sat.Looked after Handset support for Data card, Mobile and FWP, Kept close look at servicecenter performances.

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  Intarvo technologies pvt. limited

  Dec 2010 - Feb 2013

  Deputy manager

  Managing all service activities for the products of HP Server, Desktop, Printer and Note books andproviding services to end users to corporate clients under warranty and Annual maintenance contract.Maintaining turnaround time (TAT) defined by the principle under SLA and ensures time boundClosure of calls and takes care of Required C-Sat. Ensured Branch profitability by revenue generating calls.

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  Torrent pharmaceuticals ltd

  Apr 2013 - now

  Assistant manager

  Leading all IT activities related to administration, installation and maintenance of Servers, Desktops, Laptops, Virtual clients, printers, and designing of Network.Managing IT Asset Lifecycle starting from budgeting, procurement, installation, deployment at the site, transfer of an asset, till retirement.Coordinating with vendors for warranty support and after the warranty period is over covering the asset into AMC or procuring the spares. Monitoring of software licenses before and after installation in assets. Regularly auditing asset inventory. Creating user ids, assigning defined privileges, password management, and removal of users from systems in quality and production environment. Ensuring daily routine backup of all servers and offline instruments systems as per SOP. Show less