Experience

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  Publix super markets

  Nov 2007 - Mar 2008

  Stock clerk

  University Work Exchange - USA by STB - Student Travel Bureaou.

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  Grupo metronorte chevrolet

  Nov 2009 - Oct 2010

  Admin./financial coordinator

  Key Responsibilities:• Carefully analyze data and produce clear and objective reports for registering and releasing credit to new customers;• Manage processes of accounts payable/receivable, cash flow control, balance sheet, budget planning and execution, revenue forecasting and others;• Manage the entry and exit of goods routines.

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  Cds - condomínio de soluções

  Jul 2011 - Dec 2012

  Processes and productivity analyst

  Key Responsibilities:• Map internal processes of large companies in different segments;• Analyze relevant data to identify improvement opportunities, aiming to eliminate bottlenecks;• Develop actions and studies focused on reducing costs, increasing productivity and reducing environmental impacts in production chain;• Development of KPIs and dashboards to monitor results;• Present results to the board of directors of client companies.

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  Soho planejados

  Jan 2013 - Feb 2020

  Partner-owner

  Key Responsibilities:• Lead a team of 20 employees;• Responsible for the planning of all sectors (headcount planning, commissioning policy, commercial routines and processes, pricing, marketing, financial and after-sales);• Recruitment, selection, training and development of employees;• Manage team payroll and vacations;• Manage after-sales with control and checking of orders, and organization of the delivery schedule for customers. Achievements:• Designed a cash flow and internal credit analysis project, allowing the company to leave from banks credit lines and increasing annual net profit by 8.5%;• Reduced the number of meetings necessary to close a sale, increasing conversion by 45%;• Created a customer loyalty culture project, resulting in 80% of new customers coming through referrals after 5 years of activity. Show less

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  Amazon

  Aug 2021 - now

  Key Responsibilities:• Support Operations Leadership by providing relevant expertise to help them to plan, then execute a shift while escalating risks or standard work deviations to senior management;• Monitor the operation's risk levels and plan mitigation strategies;• Simplify, Standardize, and Improve Processes to innovate on behalf of Amazon’s customers, aiming to reduce defects in the process and improve the speed at which customers receive their order.• Audit operations, systemic configurations and processes that may impact costs;• Support the strategic plan for the logistics network, considering good practices existing in other European FCs;• In- depth analysis of first mile data (FC - Fulfilment Centres), enabling automatic management of main OB metrics (picking, packaging and shipping capacity).Achievements:• Running BRS2 (one of the largest FCs in the UK) on the shift in which the historical record for volume processed during the shift was broken: 330,000+ shipments (Dec/2023). Show less Key Responsibilities:• Supervise a team of 90 associates;• Monitor, encourage and promote team safety on a daily basis;• Work together with diverse stakeholders seeking the highest quality standards;• Analyze data to improve FC utilization;• Analyze KPI’s to identify and remove team barriers for a successful shift. Achievements:• Designed a project to define scopes and standardize corrective actions for the high demand for problems generated by the growth of the Customer Returns department, reducing the amount of rework by 50%;• Development of two (2) tools to best identify the areas in the FC with lower utilization, without the need to consult Space Management team, giving greater autonomy to stow leads across all shifts;• Cost reduction by 1.5 hours in the time needed to obtain sufficient information to make a decision and adapt planning when necessary. Show less

  • Outbound Area Manager

    Jul 2024 - now

  • Process Control Specialist

    Jul 2023 - Jul 2024

  • FC Lead - IB Stow

    May 2022 - Jun 2023

  • Warehouse Operative - Stower

    Aug 2021 - Apr 2022