Experience

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  Les piliers du sud

  Jun 2014 - Dec 2014

  Sales assistant

  - Executed consumer-facing initiatives including beer tastings, in-store promotions, and supermarket campaigns.- Proactively identified and pursued new sales opportunities, resulting in significant sales with Une Petite Mousse (1 year later) and Sanofi. - Implemented and managed a back office software to optimize business operations.- Quality Assurance: Successfully spearheaded the attainment of the Label Qualité Hérault for the store, overseeing all certification processes.

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  Leroy merlin

  Jun 2015 - Dec 2015

  Suply chain assitant

  - Overseen inbound logistics, including haulier scheduling, inventory management across multiple product flows, and rigorous stock control measures. - Efficiently handled after-sales services, supplier returns under warranty, and damage claims resolution.- Coordinated in store pickup order fulfillment processes, collaborating closely with preparation teams, customer service, and delivery departments.- Provided support to the store’s logistics managers. - Specialized in the management and control of vinyl floor and carpet inventory. Show less

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  Leroy merlin italia

  Feb 2016 - Jul 2016

  Logistics intern

  - Successfully oversaw the expansion of the product range from 40 to 400 tile references within warehouse.Optimized storage layout in cooperation with the 3PL to streamline picking processes and drive order fulfillment efficiency.- Served as a critical liaison between the procurement team and stores, effectively addressing out-of-stock situations, reception discrepancies, and tile-related delivery issues, including batch inconsistencies, damages, and delays.- Implemented a robust batch management system to ensure product quality and traceability. - Conducted a bench marking exercise at a French warehouse to identify best practices in tile palletization, subsequently implementing the optimized process to improve operational efficiency.- Provided comprehensive training to a dedicated team of 15 picker-packers specializing in tile handling. Successfully enhanced productivity by an average of 43%, increasing output from 70 to 100 units per hour. Show less

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  Xpo logistics, inc.

  Sept 2017 - Aug 2022

  - Implemented and managed the Training Manager System (QMS) as a key component of the Global Training Program, encompassing all EMEA warehouses and data centers. Identifying work instructions applicable for all roles and processes. Conducted an analysis of work instructions to align training content with the various operational roles and processes, ensuring the proper allocation in QMS.- Liaised with sites and support team to improve training and operational SLA performance.- Successfully developed and executed a comprehensive training strategy for the EMEA-wide JDA (Warehouse Management System) implementation across 6 sites: - Actively contributed to the development of JDA process work instructions for warehouse and data center operations. - Conducted Train-the-Trainer training for each site. - Provided tailored training at multiple levels, including end-user, super-user, key user, and management. - Developed and created a training schedule and matrix to ensure a proper training progress tracker and success. - Personally delivered training to over 100 end-users and oversaw the training of an additional 200+ employees - Continuously refined training content and delivery methods based on experience and stakeholder feedback.- Demonstrated a strong commitment to quality by supporting operational teams in maintaining compliance and readiness for audits.- Supported continuous process improvements by updating work instructions. Show less Google Account - EMEA Operations Specialist - Amsterdam- Successful implementation of the Operational Efficiency Dashboard across EMEA, including Finland, the Netherlands, Belgium and Ireland. Provided comprehensive training up to 200+ employees. - Additionally, led the cross-functional implementation of a company-wide clocking system, ensuring coordination between suppliers, central teams, and operational units across EMEAOperational support - Last Mile - Lyon - Developed and implemented a new turnover dashboard, providing insights into daily and monthly turnover. This data-driven tool facilitated informed decision-making for management. - Provided daily operational support to the operations across four regional sites (Lyon, Avignon, Clermont-Ferrant, Saint-Etienne and Ardeche) managing a combined daily delivery volume of 250 units for the biggest site in a complex and dynamic environment.Temperature Controlled BU - Project Manager - Lille- Successfully handled the relocation of 6.000 pallets of frozen goods to a new new refrigerated warehouse while adhering to cold chain regulations. - Conducted an ABC inventory analysis to optimize warehouse layout and operational processes.- Demonstrated project and change management skills by effectively collaborating with operational teams, site management, suppliers, and customers.- Implemented a shuttle delivery system to ensure uninterrupted operations and maintain performance standards during the warehouse transition. Show less

  • Training Coordinator EMEA

    Sept 2019 - Aug 2022

  • Graduate Program

    Sept 2017 - Aug 2019
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  Bollegraaf and lubo recycling solutions

  Sept 2022 - Oct 2023

  Central support officer

  - Managed end to end maintenance projects for French speaking customers (France, Belgium, French Guiana, Tahiti) across baler and recycling plant segments: Quote generation, Order Fulfillment, Work Preparation, Comprehensive communication, Resource allocation (workforce, parts, special tools), and Warranty management.- Successfully drove €1 million in after-sales revenue growth while consistently delivering after-sales service level agreements and key performance indicators.- Effectively managed resource allocation and optimized schedules for a team of two French field service engineers, ensuring optimal service delivery and customer satisfaction.- Provided remote technical support to French-speaking customers whenever feasible, leveraging expertise from mechanical and electrical after-sales engineers to deliver efficient and effective solutions. Successfully resolved issues remotely where possible, and coordinated on-site technician visits for complex or unresolved problems.- Collaborated with the project team to optimize field service engineer scheduling for new baler installation and commissioning, ensuring timely and efficient project execution. Show less

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  Expeditors

  Oct 2023 - Oct 2024

  Campus program operation manager
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  Google

  Oct 2024 - now

  Program manager server operations logistics