Experience

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  Niit technologies

  Dec 2004 - Oct 2005

  Consultant

  Manage a team and provide support with respect to fare construction, rule coding, fare display and pricing prominently.Provide travel domain expertise to the TPF, ATSE and QA teams. Handle the PVCS tracker systems and providing solutions to the problems logged. Responsible for planning, conducting and directing the analysis of complex pricing problems to be solved with automated systems.Provide functional and technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.Conduct analysis of pricing problems as reported by SABRE customers to determine if cause is data or logic error and take corrective action.Collaborate with technical development staff to satisfactorily resolve logic problems and ensure pricing integrity. Provide technical and functional support to peers programmers and project managers.Assist in easing testing procedures by understanding underlying travel requirements.Support the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects.Review functional and design documentation for completeness, consistency and accuracy Show less

• 

  Hexaware technologies

  Oct 2005 - Nov 2008

  Senior business analyst

  Interline E-Ticketing - Implementations

• 

  Igt solutions

  Dec 2008 - May 2017

  Elicit requirements from airlines to understand their respective needs and create the airline implementation document that defines their business need statements and do the gap analysis in ISM merchandising with ATPCo Data application coding conventions. Help in creating the use cases and scenarios, JIRA stories, and work closely with the Project manager to coordinate business sign off. Plan, conduct and direct the analysis of complex pricing problems to be solved with automated systems, using ATPCO/GEMS databases. Collaborate efficiently with technical development staff to satisfactorily resolve logic problems related to Fares and pricing, Baggage allowance and charges, Optional serves, Airline filings in ATPCo in Worldspan, Galileo , Apollo , and Axess systems. Plan, conduct and direct the analysis of complex pricing problems to be solved with automated systems, using ATPCO/GEMS databases. Maintain and update the internal database system of Travelport for accurate response in fares and pricing, merchandising. Provide technical and functional support to peers programmers and project managers. I also produce Use Cases, User Stories and detailed functional design documentation for stated requirements in time. Provide support and training with respect to fare construction, rule coding, fare display, pricing, Baggage allowance/charges prominently and merchandising optional services to the-Maintenance & Development teams. Conduct analysis of pricing problems as reported by Travelport customers to determine cause is data or logic error and take corrective actions. Conduct the Gap analysis in ISM Merchandising and ATPCo Baggage Mandates driven by IATA (International Air Transport Association).Support the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects. Review functional and design documentation for completeness, consistency and accuracy. Show less Airline Fares & Pricing project- Collaborate with technical development staff to satisfactorily resolve logic problems and ensure pricing integrity. Provide technical and functional support to peers programmers and project managers.Provide functional sign-offs for all Fares product deliverable. Identifying functional gap between E-Pricing & Legacy system.Provide support & training with respect to fare construction, rule coding, fare display and pricing prominently.Responsible for planning, conducting and directing the analysis of complex pricing problems to be solved with automated systems using ATPCO/GEMS database.Conduct analysis of pricing problems as reported by TravelPort customers to determine if cause is data or logic error and take corrective action.Provide travel domain training trainings to the Maintenance & Development teams. Assist in easing testing procedures by understanding underlying travel requirements.Support the software developers and testers on related fields of travel domain including understanding of the client documents related to the travel projects.Review functional and design documentation for completeness, consistency and accuracy. Interpreting business /functional requirements; producing comprehensive business / functional requirements documentation. Show less

  • Lead Business Analyst

    Dec 2012 - May 2017

  • Pricing Analyst

    Nov 2011 - Nov 2012

  • Associate Manager Consulting

    Dec 2008 - Nov 2011
• 

  Atpco

  Jul 2017 - now

  - Work closely with stakeholders (business stakeholders, senior team members and other SMEs, product or project team, and focus groups) to understand and capture business needs, define, analyze and evaluate requirements and business processes.- Create documentation - business requirements document, business process maps, and business cases- Problem solving leading to root cause(s) discovery and proposing solutions- Prioritize and manage workload to deliver quality results and meet timelines.- Translate business requirements into technical solutions, outlining functional and non-functional specifications.- Work with solution designers and developers and contribute to the development of project plans by participating in the scoping and estimating of proposed projects.- Create comprehensive acceptance criteria and test scenarios to provide expected results for success in relation to product, performance, user acceptance and operational acceptance testing.- Participate in process improvement plans, roadmap initiatives and projects, with a focus on process optimization and promoting alignment across teams.- Support a positive work environment that promotes service to business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest. Show less Responsible for projects and on-going support of assigned products including gathering and translating user needs into business requirements, functional specifications, data application and other artifacts. Conduct analysis of business problems and opportunities and develop business solutions utilizing reuse, consistency and best practices. Create documentation which includes reference manuals, data application, user guides and record layouts. Manage multiple projects simultaneously and deliver on time with effective results. Responsible for design solutions based on gathered user requirements with minimal supervision. Provide functional support as a subject matter expert for both internal and external customers. Responsible for solving problems and make decisions and to be the industry point-of-contact for assigned products. Responsible for creating development solutions with minimal supervision. Manage implementation of standards and processes of the Product Development Life Cycle (PDLC) as relates to Product Development. Responsible for applying knowledge regarding the Life Cycle of the Fare. Create project plans and detailed tasks to effectively track and report project status. Responsible for creating and maintain accurate documentation. Responsible for complete assign work at the agreed upon time. Responsible for adapting to changes in methodology. Collaborate with cross-functional teams and conduct effective knowledge to support all team members. Provide customer support in an accurate and professional manner to achieve organizational goals and objectives. Responsible for plan, chair and facilitate in-house meetings and to actively participate in organizing and facilitating industry meetings/working groups. Anticipate roadblocks and develop an action plan to address any issues/problems during implementation. Responsible for proactively interface professionally and effectively with external customers. Show less

  • Principal Business Analyst

    Jan 2023 - now

  • Senior Business Analyst

    Jul 2017 - Jan 2023