Lenka Kyseľová

Experience

• 

  Pelikan.sk

  Jan 2012 - Sept 2012

  Office Assistant

  *Support to managers and equipment of their requirements*Provision of reception, inspection and maintenance of office premises, preparation of negotiations and contracts, preparation of meeting rooms creative person with positivethinking. * Communicating with suppliers, ordering office supplies, posting evidence, invoicing, cash register management, and diary tickets* Organizing corporate events support for HR departments: CV selection and administrative workplacepreparation Show less

• 

  Pelikan.sk

  Jan 2013 - Oct 2018

  *Comprehensive responsibility for running the customer service*Supervise the complexity and expertise of telephone and email facilities client requests by agents*Daily communication with airlines operating abroad*Employee training, job assignment and control*Solving complaints and complaints within their competencies; preparation of documents forthe Legal Department*Strategic relationship and partnership building skills – listen attentively, solve problemscreatively, and use tact and diplomacy to achieve win-win outcomes.* During maternity leave (2016-2018) - PART TIME (cooperation on various projects within the organization (HR, employee training, etc.) Show less *Solving clients' requests / personally and by telephone - call center)*Communicating with professional airlines - addressing special requests,complaints or complaints*Reservation, change of tickets and sale of other products (accommodation, visa, rental, cars) and their immediate billing, working with internal Office software, agent, and so on.* Passing various communication and professional training not only airline companies and collectors in communication* Administration and payment of travel documents Show less

  • Supervisor of the Department Deals (stays, holidays, visas, car rental and insurance)

    Sept 2014 - Oct 2018

  • Senior Travel Consultant/Air Agent

    Jan 2013 - Aug 2014
• 

  KPMG in Slovakia

  Dec 2018 - now

  * Based on Power BI report (work wit report and data analysis)* Conduct negotiations with debtors to fix terms and conditions for payment of receivables* Monitoring of legislation related to debt collection and subsequent implementation into collection work processes* Handle internal issues and ensure timely payment to creditors* Ensure daily cash and debtor targets are met * Reporting any payment issues to management or the appropriate team. Follow up on overdue invoices and payments and implement company collections procedures as necessary * Looking for ways to improve debt collection processes * Cooperation with Risk management _Billing schedule coordination based on audit contracts Show less

  • Credit Controller

    Jun 2023 - now

  • Senior Administrative Assistant /Audit department/

    Dec 2018 - May 2023