Experience

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  Camp james

  Jun 2010 - Aug 2017

  Summer camp counselor

  Still a float for the summer camp currently• Responsible for a group of 15 children• Held a leadership role for various portions of the camp• Mentor for Campers In Leadership Training (CILT)

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  Saddleback community college

  Jan 2012 - Aug 2015

  Student athletic trainer - work study

  As a student I assisted with concussions, elastic wraps (should spica, hamstring, groin, ankle pressure), tape (wrist, lineman wrist, elbow, shoulder, knee, shin, ankle, arch, fingers, toes, thumb spica, lineman thumb spica), acute injury care, take history, wound care (cleaning, biomedical waste disposal), cold therapy (ice bags, ice massage, cold whirlpool),heat therapy (moist heat packs), contrast baths, soft / deep tissue massage, emergency contacts, and athletic training room procedures.

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  Give blood play hockey & casey’s cup

  Oct 2012 - Sept 2021

  Student coordinator/commitee member

  Annual 3-Day Charity Tournament Event (CHOC Pediatric Cancer) with donating blood and a hockey tournament. As a coordinator, planned the entire logistics of the event and ensure donation items are appropriately grouped to maximize the revenue of future silent auctions and raffles.• Organized the multiple sections of the event; for example, team registration, raffle/silent auction, and championship award presentation to make sure it runs smoothly. After years of helping with the event, in 2018, Give Blood Play Hockey reached the goal of donating one million dollars to CHOC. The hockey tournament went from 28 team entries in 2012 to now having 140 teams in 2019.• As a former 2012-2013 Student Chairman, currently a Student Chairman Mentor with proving advice and making sure that they are successfully executing the event"Most Inspiration Volunteer" Scholarship Award - Give Blood Play Hockey - Oct 2013 Show less

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  United sports brands

  Apr 2018 - Sept 2018

  Customer service representative

  Provided best in class service to the professional team and college representatives and internal sales managers for a large region of the United States. Coordinated all complicated orders with college and professional sports clients, for example, the Cleveland Browns Orange and making sure the warehouse sent the team the proper orange color sleeve that the team requested in on the order.• Placed orders and resolved product and service problems with wholesale and consumer customers.• Managed a large number of accounts and coordinating orders with the wholesale and consumers. and liaison to college and professional sport clients• Exemplified product knowledge of the five-brands sold by United Sports Brands to ensure proper product distribution Show less

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  La galaxy

  Jan 2019 - Feb 2023

  Field operations

  Managed in-game promotions under the direction of the Director of Game Presentation at all 17 home games for the 5-time MLS Champion LA Galaxy. • Coordinated the timing and field set-up layout with the proper Major League Soccer regulations for the LA Galaxy and their minor league team, Galaxy 2 games.• Managed LA Galaxy ball kids by directing field placement, stewardship, ensuring the Major League Soccer rules are being implemented • Organized the sponsorship product of AdvoCare drinks and Herbalife bars inside the home and visiting locker rooms Show less

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  The oc marathon

  May 2019 - May 2023

  Event & race operations - book that event, llc

  Spearheaded event operations for Book That Event, a full-service event management, marketing, and logistics company specializing in creating signature events for businesses and communities in Southern California.• Ensured event set-up for the event with executing the map layouts with the vendors, rentals, and staging company to make sure the event started is as coordinated• Directed the presentation of the event with 500+ participants and spectators attending events with large attendance, for example, the OC Marathon. Providing leadership to 40-70 volunteers and empowers them to work as a team to complete responsibilities Show less

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  Los angeles chargers

  Jul 2019 - Sept 2022

  Resolve issues and manages 2,500 Season Ticket Members as being their point of contact and handles a wide variety of emails from Season Ticket Members on questions, or concerns regarding their experience during and off season.• Team up with Sales Representatives, Ticket Operations, and Stadium Operations to handle Season Ticket Member questions and issues throughout the season while using daily software's (Ticketmaster Archtics, Salesforce Database, Dialpad, Microsoft Teams, and more) • Manage gate fan overflow, handle all game day questions over the service line and in person, give our upgrades to Season Ticket Members on game days at SoFi Stadium• Provided assistance and conflict resolutions for in attendance, including VIP and season ticket holders while embodied explanatory customer service• Directed guest to their seats and other locations throughout the stadium

  • Account Executive, Member Services

    Nov 2021 - Sept 2022

  • Member Service Representative

    Jul 2019 - Nov 2021

  • Game Day Member Services

    Jul 2019 - Jun 2021
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  The big west

  Oct 2019 - May 2020

  Marketing and championships intern

  Coordinated operations and logistics for 13 conference championship events including run of show, sponsorship activations, and media relations. Big West Conference is comprised of 11 institutions competing at the NCAA Division I level.• Managed championship events operations including creating timelines and designing event layouts ensuring the proper NCAA and Big West Conference rules and regulations• Collaborated with Learfield IMG Communications on the creation and fulfillment of multi-faceted partnerships with championships sponsors including Amtrak Pacific Surfliner, Geico, HotelPlanner.com, and Ticketsmarter.com. Operations responsibilities included ongoing sponsor communications, in-game promotions, and post-event performance reports.• Led the creation and implementation of an in-game basketball promotion at all nine Big West Conference institutions including creating instructions and scripting and providing equipment and prizes for each school to successfully promote the Big West Basketball Championships presented by Amtrak Pacific Surfliner. Show less

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  California state university-san bernardino

  Jan 2023 - now

  Handled a large scale of events from 50 to 5,000 attendees with managing all the logistics and operations of each campus-wide event to serve as their personal event coordinator for the entire planning process and event.• Guided clients through the event policies/procedures, designed map layouts, assisted with off-campus vendors, rentals, and staging company to make sure they are executing the event.• Built relationships with 50+ event clients (other Departments & off-campus) with executing flawless events and customer service.• Directly supervised and scheduled student crew workers to successfully assist with the success of set up & teardown for each event.• Managed multiple campus-wide events (on-campus & off-campus clients) while using daily softwares (EMS, Social Tables, OSFM Fire Marshal Permits, Asana, Zoom, Microsoft Platforms and more) Show less

  • Assistant Athletic Director, Marketing & Fan Engagement

    Dec 2023 - now

  • Special Event & Guest Services - Event Specialist

    Jan 2023 - Dec 2023