Experience

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  Nedbank

  Feb 2000 - now

  • Scheduling staff shift, lunch breaks and time off in a way that achieves optimum customer service• Coaching branch staff in ways to provide high quality customer service to everyone they meet.• Continually striving to create pro-active cross selling and customer relationships.• Ensuring that members of staff correctly follow instructions and processes given to them whilst working in the bank.• Managing cash• Managing the correct transfer of money in and out of the branch to SBV• Managing day to day operations and focus on safety.• Handling customer complaints, questions, and concerns in a professional manner.• Addressing teams training and development needs• Managing the daily activities of the branch• Enforcing the companies’ policies, principles, and procedure.• Deliver an exceptional customer experience through strong communication and reliable follow through Show less • Handling customer complaints, Questions, and concern in a professional manner• Maintaining adequate supply of cash and cions in personal work drawer.• Carrying out general office duties• Explaining financial fees, interest rates and service charger to customers.• Balancing all cash in drawer end of the day.• Process standard teller transactions for customers including servicing client accounts, accepting loan payments, cash withdrawal and deposit, balancing cash drawer, handling large deposit and correcting dispenser.• Balance cash recyclers• Respond to customer enquiries within 24 hours.• Handling and distribution of bulk cash to tellers and clients Show less

  • Team Leader

    Dec 2014 - now

  • Bank Clerk

    Jul 2010 - Feb 2023

  • Bank Teller

    Feb 2000 - Feb 2023
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  Phoenix recruiter

  Aug 2022 - now

  Freelance recruiter

  Sourcing and attracting candidates by advertising using social media platforms.Operating and maintaining application tracking and candidate management systems.Source and reach out to talents and ensure they're good for the company.Evaluating applicant credential and qualifications.Conducting initial interviews and screening assessments.