Experience

• 

  Fpl fibernet

  Mar 2015 - Jan 2016

  Graphical information system tech

  Worked under Project Managers and Splicing Coordinators to accurately portray the external network into OSPInsight (geographical database), and planned efficient network designs for future productions and stored geographical data.• Coordinated a $75k project to migrate 500 fibers to a different server, using a two-man splicing team and a network engineer over the course of 3 weeks.• Created Fiber Optic routes to service customers, as well as, work on Change Management Requests (CMRs); major changes that were made to the physical network. Redesigned a major CMR worth $125k to create an efficient systemic response to a dense customer area in Coral Gables Fl; project was planned to be implemented in late 2016. Show less

• 

  Tracfone wireless

  Nov 2015 - Apr 2016

  Associate core application support

  Maintained a fully operational field of web servers in both Test and Production environments, i.e. trouble shooting any problems that occurred in 2 of the 3 tiers (Frontend & Middle Tier).• Deployed new code via automated system into both Test and Production environments for Legacy components in a time efficient manner, and provided logs and other resources to any other department such as developers and software quality assurance.• Gained knowledge on IT tools and applications such as AnthillPro, UNIX based operating systems, and Splunk. Show less

• 

  World fuel services

  Apr 2016 - Jul 2018

  Rotation 1: Production Support Analyst. (4 Months)Tended to over 90 tickets from Production Environment into JIRA, in a 4 month tenure. Analyzed tickets with developers to resolve bugs, and supported them by replicating issues in lower environments.Rotation 2: Product Control Analyst - Aviation Segment. (5 Months)Reported daily inventory positions and Profit and Loss (P&L) attributions to Aviation Fuel Traders. Used Microsoft Excel to maintain various Aviation Segment reports daily:o Proprietary Trading Book, Daily Exposure – average gross profit 20k daily o PnL Reports for Aviation Bulk Book – average gross profit 125k dailyo Storage Inventory Level & Transfer Reports.Automated various processes on already established reports using VBA (Excel programming) to enhance performance, cutting workload by 10%. Enhanced basic SQL queries to extract data efficiently from database. Worked with pivot tables to obtain significant and relevant data.Rotation 3: Java Developer. (4 Months)Made code changes using Java in order to reflect certain business needs, either as bug fixes or enhancements. Adhered to the Systems Development Life Cycle (SDLC) to release code to Development Environment, Test Env., and Production Env. Worked alongside Business Analysts to capture needs of business users.Rotation 4: Quality Assurance Engineer and Business Analyst (5 Months)Coordinated User Acceptance Test (UAT) between a panel of 10 business users and Business Analysts (BAs) on the ITPS Mobile IPAD Application (An application worth $4M to develop by IBM and releasing in Nov 2017). Organized users to run 250+ test cases provided by BAs to test certain functionalities. Logged over 300 defects in the application that users reported, and retested app to verify that is was a defect rather than user error. Show less

  • Salesforce Administrator

    May 2018 - Jul 2018

  • QA Automation Engineer

    Oct 2017 - May 2018

  • IT Rotational Analyst

    Apr 2016 - Oct 2017
• 

  Mba candidate

  Aug 2018 - Jul 2020

  Student
• 

  Ibm

  May 2019 - Jul 2019

  Senior sales solution specialist intern
• 

  Ibm

  Jul 2020 - now

  Technical solutions specialist