Experience

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  Primark stores limited

  May 2011 - Dec 2012

  Customer service representative

  • Escalated customer concerns, store issues and inventory requirements to supervisors.• Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.• Assessed customer needs and upsold products and services to maximize sales

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  Global distributors

  Aug 2012 - Apr 2021

  • Mentored Sales operations Specialist to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training sessions to the team.• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.• Conducted performance reviews providing coaching and feedback to benefit both company and employee.• Delivered positive customer experiences by implementing effective quality• Oversaw financial management, budget management, accounting and payroll activities.• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.• Limited inventory discrepancies by using inventory system: SDSnext. Show less • Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.• Directed and supervised staff performance. Used Point of Sale register system to complete transactions.• Responded to customer inquiries and delivered appropriate information after carefully researching issues.• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.• Increased sales on consistent basis by developing key customer relationships. • Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase salesproductivity. Show less

  • Operations Manager

    May 2016 - Apr 2021

  • Sales Operations Specialist

    Aug 2012 - Apr 2016
• 

  Cdi college

  Apr 2021 - Mar 2022

  Assistant director of admissions

  • Generated a sales revenue of over $1 million consistently achieving all the KPIs in a span of 6 months.• Analyzed and reported on student enrollment data to effectively evaluate admissions and re-enrollment pipelines.• Cultivated good communication with internal stakeholders to maintain steady stream of growth in sales and help execute business decisions.• Provided solutions on tech issues, compliances, enrollment processes and SharePoint access to staff.• Directed, coordinated and evaluated activities of personnel, including support staff within academic institutions, departments and alumni organizations.• Coached and mentored new admission reps to improve sales performance, work culture and productivity. Show less

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  Google

  Mar 2022 - Apr 2022

  Digital account strategist-tp
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  Sada, an insight company

  Apr 2022 - Jan 2025

  Acted as the key point of contact for enterprise clients, driving long-term strategic relationships and business growth.Developed and executed tailored cloud solutions utilizing Google Cloud Platform (GCP) and Google Workspace to address customer-specific needs.Led the expansion of AI-driven services, successfully transitioning from Proof of Concept (POC) to full-scale deployment, ensuring seamless workload integration.Exceeded sales target by 50%, generating $1.5M in revenue through targeted sales strategies and customer growth plan. Oversaw customer success strategies, optimizing adoption and maximizing value realization through structured business reviews and continuous engagement.Facilitated Google Cloud Adoption programs, streamlining migration plans, cost optimization strategies, and executive briefings.Spearheaded an enterprise-wide Gemini enablement initiative, assisting clients in leveraging AI-driven insights for operational efficiency and growth.Drove upsell and cross-sell opportunities within the existing customer base, identifying new areas for expansion and increasing product adoption. Show less Orchestrated the initiation of customer engagements by collaborating with the Customer Success Manager to set up 15-minute Knowledge Transfer sync sessions.Worked with both SADA and Google Sr. Sales Executives to launch more than 10,000 Google Duet trial licenses to large enterprise customers like, Fox, IAC, WeightWatchers, Audacy and IXL. Included troubleshooting, support, and escalations.Trials generated pipeline of $ 3,453,000 in resale margin pipeline.Successfully introduced myself to customers, establishing a foundation for trust and rapport essential for driving sales conversations.Led sales discussions and negotiations, demonstrating proficiency in handling pricing discussions both with customers and in liaison with Google.Assumed ownership of SADA's internal sales processes, managing critical elements such as NetSuite, Deal Sheet, and Statement of Work (SOW) progression. Achieved above 120% of assigned target activities consistently in all the quarters till date. Collaborated closely with the CSMs, leveraging historical context to enhance customer interactions and providing seamless support during meetings related to opportunities.Actively participated in meetings where AEs and CSMs expertise was required, ensuring a cohesive and comprehensive approach to customer engagement.Contributed to the overall success of the sales cycle through effective collaboration, strategic ownership, and a commitment to delivering exceptional customer experiences Show less Played a key role in closing $10 million in 3 months with corporate and enterprise clients, demonstrating the ability to contribute to the company's revenue growth and success as a BDR. Prospected for new business opportunities by identifying and engaging potential clients through email, phone calls, and social media.Conducted research on target accounts and industries to identify potential sales opportunities and gain a better understanding of client needs.Qualified leads and opportunities to ensure they were a good fit for SADA's products and services.Collaborated with account executives and other members of the sales team to develop and execute sales strategies and achieve revenue targets.Developed and maintained relationships with key decision-makers at client organizations.Communicated the value proposition of SADA's products and services to potential clients.Managed and maintained accurate and up-to-date information in the company's CRM system.Attended industry events and conferences to generate new leads and build relationships with potential clients.Provided feedback to the marketing team on the effectiveness of lead generation campaigns and helped to develop new strategies. Show less

  • Commercial Account Manager

    Feb 2024 - Jan 2025

  • Account Manager

    Feb 2023 - Feb 2024

  • BusinesDevelopment Representative

    Apr 2022 - Feb 2023
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  Cobry

  Mar 2025 - now

  Account executive