Experience

• 

  Ibm

  Mar 2008 - Mar 2020

  Responsible for organizing, dispatching and following up all the incoming work for 24x7 team, ensuring internal goals/targets and clients' SLAs are met.Dispatcher/Líder de Turno: Responsável por organizar, direcionar e fazer o acompanhamento de todas atividades da equipe, garantindo o cumprimento/atingimento de metas internas e SLAs dos clientes.Areas of experience as Dispatcher Associate/Shift Leader:(Áreas de experiência como Dispatcher/Líder de Turno)Since Jan 2015: Data Management team (Technologies: Oracle, SQL and Sybase)Nov 2013 - Dec 2014: Oracle Support teamJan 2012 - Oct 2013: WIntel/Unix 1st Level Support team Show less

  • Team Leader/Iteration Manager

    Jun 2018 - Mar 2020

  • Shift Leader/Dispatcher Associate

    Jan 2012 - May 2018

  • Shift Operations Analyst

    Jun 2010 - Dec 2011

  • Distributed System Monitor & WIntel/Unix 1st Level Support

    Mar 2008 - May 2010
• 

  Tunts.rocks

  Feb 2021 - now

  IT/HR Project Manager for Tunts.Rocks internal and external teams and projects.As an HR Project Manager I've been participating in different processes and leading initiatives within the People and Cultural team, such as Talent Acquisition, Personnel Management, Training and Development, Leadership growth, and supporting the "Rocker Experience" overall, working with multiple teams across the areas.As part of my daily routine, I'm also responsible for bridging IT Operations' needs and strategies and the company's HR/business strategies and goals as a business partner, looking out for increasing the overall alignment across areas, the continuous improvement mindset and the results. Show less Project Manager and Team Leader in Software Development teams supporting North America clients, responsible for taking care of the team's day to day iteration, translating the client's priorities and needs along with the CTO, and helping the team to get their tasks organized and unblocked. Part of the routine also includes following the development life cycle, facilitating the Agile rituals and making sure that everyone is on the same page about the strategies and goals of each phase of the project, so the criterias are met with high quality.As the first point of contact for the client, I am also responsible for the communication on the progress, releases, risks, and accomplishments, as well as getting feedback and addressing any matters that need support, recommendation or discussion around changes of route or new challenges and priorities that come across.As a Team Leader, I am responsible for guiding the team and helping them to grow in their career, giving them feedback, having 1:1s, preparing individual development plans, and being available to listen and talk whenever needed. Besides encouraging people to achieve their personal goals, the people management side of the job also includes participating in the recruiting and interviewing process, participating in some operational and HR strategic initiatives, and contributing to processes' discussions and improvement plans. Show less

  • HR Talent/Project Manager

    Sept 2023 - now

  • HR Project Manager

    Feb 2023 - Aug 2023

  • IT Project Manager/Team Leader

    Feb 2021 - Jan 2023