Experience

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  Hyatt place

  Jan 2016 - May 2016

  Gallery host

  Intermediate Internship of the Career in Hotel Administration developed in the area of ​​food and beverages Gallery with customer service in Front Desk, restaurant, events, bar, cafeteria, additionally in areas such as maintenance, Housekeeping and kitchen departments, personalized customer service, resolution of problems, reservations, check in-check out processes

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  Hotel grano de oro

  Jan 2017 - Jan 2018

  Front desk receptionist

  Personalized customer service and attention as a Front Desk agent and reservations, preparation and updating of various formats (Excel) for FO, “Breakfast to go” design, room service menu design, preparation of hotel photographic material, complaints handling and problem resolution, preparation of forms for other departments, personalized customer service, attention to details, reservation management, check in-check out processes

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  Oak gastro lounge

  Jan 2018 - Jan 2018

  Company owner, administrator

  Entrepreneurship Project located in San Pedro, Montes De Oca, where full control of the administrative part of the establishment and operation is taken, complying with personnel management, payroll payment, schedules, employment contracts, job descriptions, recruitment and selection process , reports (sales, costs, expenses, income), recipe costing, menu preparation, payment and receipt of suppliers, creation of advertising art, management of social networks, photographic production (product, well-being, environment), supervision and management of boxes, (closures, cash counts, reports) cross controls, inventory taking, parstock, permit management (patents, health permit), point of sale management (product entry, compound products, discounts, cancellations, reports), supervision operational, complaints handling Daha az göster

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  Costa rica marriott hacienda belén

  Jan 2019 - Jan 2019

  Food and beverage manager assistant

  Food and beverage management assistant position where tasks were developed such as preparation of disability reporting formats, standardization of processes and protocols with staff training manuals, preparation of sidejobs and supervision thereof, graphic design for menus and menus. of wines, preparation of reports for GGS management, management of Medallia and monitoring of complaints and surveys carried out, par stock and inventories of outlets, application and preparation of evaluations to personnel, management of Kronos, schedules, reports, disabilities, vacations, reports payroll payment, overtime, buy outs, Birchtsheet management, departmental purchases, input orders, invoicing and its respective processing, standardization of formats for outlets, execution of restaurant audits (ISRA), cash counts, discrepancy monitoring , administrative organization and structuring within the department, operation correction, personalized customer service with emphasis on details, sale and pricing of events in the restaurant, coordination between management and kitchen for event preparation. Daha az göster

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  Ac hotels

  Jan 2019 - Jan 2020

  F&b attendant

  Personalized customer service, bar management and preparation of drinks and cocktails, barista and preparation of coffee-based drinks, development of cafeteria project, cash management and supervision (preparation of closing documentation, accounting, cash, etc.) , complaint handling, problem resolution, attendance at events and their assembly, preparation and management of inventories, assistance in documentation for restaurants.

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  Sagicor costa rica

  Jan 2020 - Jan 2022

  Shift operations supervisor

  Shift supervisor in airport operations with personalized customer service, emphasis on insurance sales and problem resolution, work under pressure, conflict management, efficiency, staff handling.

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  Argus professional storage management

  Jan 2024 - now

  Property manager