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Olivia Kershaw

Olivia Kershaw

Export sales assistant

Followers of Olivia Kershaw4000 followers
location of Olivia KershawVirginia Water, England, United Kingdom

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  • Timeline

  • About me

    Associate Director, HR at Gartner

  • Education

    • St Georges Ascot

      2002 - 2006

      A:levels:History (A) / French (A) / Mathematics (A) / Classical Civilisation (A)

    • University of Bristol

      2006 - 2010
      BA French and Russian Modern Languages

      2:1 with distinction in French4 year course, covering language, linguistics, French/Russian history and literature. The course included a year abroad. I spent 5 months in Aix-en-Provence studying at the University, and 5 months in Krasnodar state university, Russia.

  • Experience

    • SMP playgrounds

      Oct 2010 - Dec 2010
      Export sales assistant

    • King.com

      Jul 2011 - Jul 2012
      Customer Support Agent

      Multi-lingual customer service for French and English speaking clients of the Swedish gaming company King.com.King.com, the company behind the famous Candy Crush saga and Bubble Witch saga have grown hugely in just the last couple of years, and this has created greater demand for customer service representatives, across a variety of languages. I was responsible for the French market, giving them accurate and clear information, to give them the best customer experience possible. This role involved working in a team in a target-driven environment. Gaming customers can be demanding, so in this role I developed strong customer service and problem-solving skills, whilst remaining professional and diplomatic at all times. Show less

    • Concentrix

      Jul 2012 - Nov 2013
      Recruitment specialist

      Concentrix is a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of the customer’s lifecycle. Working as part of a team of recruiters, we recruit across several areas including customer support, technical support, sales, marketing, social media and software development, and covering 33 different languages. We are responsible for finding talented linguists, suiting the needs of our many world-renowned clients, in areas varying from gaming, to fashion, to some of the biggest names in technology. It is an exciting and fast-paced role, in a company that keeps growing and reaching into new territories. No two days are the same! Show less

    • Gartner

      Feb 2014 - now

      Having joined Gartner as a part of the EMEA sourcing team, I will be focusing on attracting top performing sales professionals to Gartner.Please do not hesitate to connect with me or send me a message if you are interested in opportunities to join this vibrant and successful business.

      • Associate Director, HR

        Oct 2023 - now

      • HR BU Partner

        Apr 2022 - Oct 2023

      • Associate HR BU Partner

        Oct 2018 - Apr 2022

      • HR Associate

        Jun 2015 - Oct 2018

      • Talent Sourcing specialist

        Feb 2014 - Jun 2015

  • Licenses & Certifications