Ma. Josenia Samson

Experience

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  EPLDT, Inc.

  Nov 2006 - May 2008

  Customer Service Representative

  -assists customers of a US-based satellite dish provider on billing and other general inquiries-performs minor troubleshooting over the phone

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  Convergys

  Jun 2008 - Nov 2013

  Technical Support Specialist

  -performed basic cable TV and internet connectivity troubleshooting for clients of a Cable TV company based in Central US region-provided billing and payment support and handled general product inquiries

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  Concentrix

  May 2014 - Dec 2014

  Technical Support Specialist

  -assisted in after-sales inquiry and troubleshooting with Australia, New Zealand, and Singapore users of a mobile operating system

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  ABS-CBN Corporation

  Dec 2014 - Jan 2016

  IT Service Desk Analyst

  -assisted the end users in email configuration, software and peripherals installation and troubleshooting-performed first level problem identification for proper escalation to specific groups (network, server management, SAP)-assisted end users using remote desktop tools (Server Management System, Systems Center Configuration Manager, TeamViewer) for immediate resolution-conducted repairs, modifications, and upgrading of components and other peripherals when needed

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  Department of Public Works and Highways

  Jan 2016 - Apr 2024

  Community Affairs Officer I

  -handled complaints coursed through Social Media, 8888 hotline, email and telephone calls by forwarding them to the concerned office/ division. -logged and recorded outgoing documents -handled files and database of complaints-monitored compliance of complaint resolution in adherence to RA 11032 or Ease of Doing Business in the Government -performed other tasks assigned by the Regional Public Information Officer

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  Saltegra Consulting LLC

  May 2024 - Nov 2024

  Virtual Assistant / Operations Assistant for HR

  - Identify and source potential candidates through various channels, including Indeed,LinkedIn and other platforms.- Coordinate, calendar and schedule timely interviews between candidates and hiringmanagers.- Conduct initial phone screens to assess candidate qualifications and fit.- Collaborate with external headhunters and staffing partners to identify and attract toptalent.- Support new hires during the onboarding process to ensure a smooth transition into thecompany.- Maintain accurate and up-to-date records in the HR system.- Coordinate, manage and execute Dialpad-related projects.- Draft, review, and distribute company-wide announcements to ensure timely andeffective communication.- Organize and facilitate internal meetings, presentations, and events to keep employeesinformed and engaged.- Identify opportunities for innovation and process improvement within the organization.- Book travel arrangements and create travel itineraries for the CEO or any team member within 24 hours of task assignment- Keep Slack, Google Drive and Asana organized- Develop and maintain a filing system Show less