Karen Phillips

Experience

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  Phillips Web Design and Consulting

  Jun 2003 - Jul 2011

  Training Specialist, Web Designer, Owner

  Provided contract training, courseware development and web design through training companies such as CTC TrainCanada, Global Knowledge, BWyze / MindMuze• Created and delivered dynamic computer training sessions to individuals and groups, for MS Office and Adobe products (government, law firms, banking industry)• Created many websites for small businesses and NGO’s.• Created, launched, and eventually redesigned a large website (LandOverLandings.com), with an updated user interface, advanced menu software, photo galleries and social media compatibility• Developed and wrote training manuals (Excel, PowerPoint, Word) for user enhancement• Created time-saving, clear, concise user tips and tricks sheets Show less

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  Blake, Cassels & Graydon, LLP

  Jul 2011 - Jun 2015

  Training Specialist

  Law firm, Toronto - technology training, courseware development, instructional design, change management, eLearning development, end-user support, software testing, learning management system• Firm-wide rollout - ramped up for the rollout to Win 7/Office 2010• Designed and delivered technical training for all members of the firm on an ongoing basis• Trained staff in the use of the corporate LMS (University Site), and involved with setting up training classes, scheduling, and reporting o Created new training outlines and exercises for enterprise applications, such as InterAction, Workshare, eDocs DM, pdfDocs, Carpe Diem, Aderant, Word, PowerPoint, for improved learner understanding and practice• Participated in software testing - Microsystems Numbering, Citrix ShareFile, Intapp, BigHand • Delivered walk-about desk-side support • Created eLearning content for software instruction; storyboarding, videos • Conducted in-house train-the-trainer sessions - in-house and remote sessions• Developed and delivered specialized Excel sessions Show less

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  Phillips Web Design and Consulting

  Jun 2015 - Jun 2016

  Web Designer / Training Specialist

  1. Specializing in pc training - Microsoft Office - specialty in Excel.2. Web design - see www.phillipswebdesign.ca for portfolio

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  Blaney McMurtry LLP

  Jun 2016 - May 2018

  Applications Support Analyst

  - project lead - various IT initiatives: migrate Summation and iConect cases to Eclipse; involvement in phase 1 and 2 implementation of new DMS system (MatterSphere)- provide basic Eclipse training and support to clerks (litigation document management software)- assist with implementing, courseware development and training - Cisco Jabber phone system- schedule and manage external trainers- produce internal IT documentation within OneNote for Helpdesk personnel- Level 2 HelpDesk application support - Eclipse, Primafact, Microsoft Office, pdfDocs- provide new hire and other training- produce quick reference and user guides in response to user needs- create new hire IT binder- assist with software testing and trouble-shooting- carefully document and back-up databases Show less

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  Gieseke + Devrient

  Jan 2019 - Mar 2022

  Technical Writer, Documentation Control Coordinator
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  Phillips Consulting

  Mar 2022 - now

  Technical Writer, Consultant
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  N/A

  May 2022 - now

  Technical Writer, Trainer (retired)