Jatin Nigam

Experience

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  Seth M. R. Jaipuria School Lucknow

  Apr 2016 - May 2023

  Technical Support Engineer

  As a dedicated Technical Support Engineer at Seth M.R. Jaipuria School, I played an integral role in ensuring the smooth operation of the school's IT infrastructure and providing technical assistance to faculty, staff, and students. In this position, I was responsible for maintaining a reliable and efficient technology environment that supported the educational mission of the institution.Key Responsibilities:Hardware and Software Support: I provided timely and effective support for a wide range of hardware and software systems used throughout the school. This included troubleshooting and resolving issues related to computers, printers, projectors, interactive whiteboards, and educational software applications.Network Maintenance: I actively managed and maintained the school's computer network, which involved tasks such as configuring routers and switches, ensuring internet connectivity, and monitoring network performance. My efforts contributed to a stable and secure network environment.User Training: Recognizing the importance of digital literacy, I conducted training sessions and workshops for faculty and staff to enhance their proficiency with educational technologies. This helped educators leverage technology to improve teaching and learning experiences.Inventory Management: I maintained an organized inventory of hardware and software assets, ensuring proper asset tracking and replacement as needed. This helped in budget planning and resource allocation for technology upgrades.Collaboration: I collaborated closely with the school's administration, teachers, and other support staff to identify technology needs and develop solutions that aligned with the educational objectives of the institution Show less