Mark Zhao

Experience

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  Research Now

  Jan 2005 - Jan 2007

  Project Manager

  Research project manager providing support for qualitative and quantitative data collection and analysis.- Managed digital development and deployment of research projects across multiple clients

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  MacLaren McCann

  Oct 2007 - Nov 2008

  Account Executive, Omnichannel

  Responsible for managing the General Motors of Canada Account overseeing all digital web design, print production, on-site activation and vendor support. - Defined and achieved client reporting needs using Google Analytics and Site Catalyst.- Developed and provided strategic recommendations from data to drive product development and sales strategy.

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  The Marketing Store

  Jan 2009 - Sept 2010

  Product Manager, Interactive

  Experienced client facing manager in a highly sales driven environment. Focusing on client satisfaction while ensuring smooth delivery of services.• Lead Nissan digital properties and communications program across Canada• Lead global teams coordinating designers, writers, developers and vendor execution• Prepared proposals, SOWs and managed creative design process and data deliverables• Managed all SEO and SEM proposals, providing reporting, recommendations, and strategy Show less

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  TELUS Health | TELUS Santé

  Jan 2010 - Jul 2016

  Championed technical and strategic planning, driving key organizational results. Lead web/mobile development and execution, digital committee chair, usability and accessibility specialist.- Lean process champion and quality improvement expert- Managed all WBS and virtual team to see transformation change- Thought leadership through strategic planning in the portfolio - Completed transformational lean six sigma projects- Coordinated all aspects of the SDLC with cross functional teams Show less

  • Program Manager, Digital Services

    Jan 2012 - Jul 2016

  • Project Manager

    Jan 2010 - Jan 2012
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  George Brown College

  Mar 2014 - now

  Professor - Faculty of Business

  Professor within the Faculty of Business. Specializing in training of program and project management methodology and theory.- Introducing Agile, Waterfall, and Hybrid approaches to project management- Process mapping and user requirements process with key stakeholder- The importance of KPI's and reporting as a formal tool within project statushttp://www.georgebrown.ca/facultybios/mark-zhao.aspx

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  Rogers Communications

  Nov 2015 - Nov 2016

  Manager, Digital Channels

  Leading end-to-end digital experience support for Rogers.com to deliver low-cost optimized experiences. Supporting call deflection and increasing NPS working with omni channel partners-Own digital roadmap, along with strategic direction for continuous improvements in-year, driveing customer experience targets 10% YOY

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  TD

  Nov 2016 - Jun 2024

  Developed the early talent/new grad strategy and roadmap for Canadian and US associate and internship programs, supporting the recruitment, onboarding, development, and conversion of over 2,100 interns and associates annually. Strategic partner to business leaders, supporting Project Delivery, Learning Technology, Vendor Onboarding, Budgeting and Annual PlanningLed the development of enterprise-wide training to over 90k employees including leadership and executive training; collaborated with HR business partners, business leaders to assess learning needs and develop tailored learning Strategic Business Partner and advisor to business leaders providing program direction and delivery on L&D initiatives within Talent and HR.Developed and executed the long-term learning strategy & plan and associated roadmaps for the portfolio and capabilities align learning strategies to address evolving business needs Won the Institute for Performance and Learning award of Excellence for Applied Innovation, 2020.

  • Manager Early Talent Experience, Talent Acquisition

    Jan 2023 - Jun 2024

  • Specialized HR Manager - Onboarding and Leadership

    Jan 2019 - Dec 2022

  • Learning Business Partner - Talent Development

    Nov 2016 - Mar 2021
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  OMERS

  Jul 2024 - now

  Learning & Development and Employee Experience Manager