Manjunatha HB

Experience

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  J.P. Morgan

  Nov 2013 - May 2015

  Financial Analyst

  JPMC project - Retirement plans domain

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  Empower

  Jun 2015 - Aug 2019

  Senior Quality Assurance Specialist

  Perform quality review of customer files that have been completed and reviewed by a teams specific QC.•Provide resolution in case of any disagreement while performing QA.•Perform QA based on the defined QA framework for sample size and create error logs identifying knowledge gaps between QC Analysts and analysts. Coordinating with training partners/SME team to bridge the gaps.•Reporting on quality aspects - categories and types of errors, error severity, etc.•Provide weekly updates to all Function leads on the quality observations.•Identifies areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening controls, remain compliant and improve efficiency.•Track and review Quality Assurance observations with the Line of Business and Quality Control management team•Perform root cause analysis and identify solutions and best practices to support quality of KYC Due Diligence in alignment with Global KYC Standards and guidance•Formulate recommendations to further improve the overall quality level of the business.Maintain a continuous improvement philosophy, conceptualizing the vision for future enhancements to the Quality program•Train new joiners in the team- Lead Calibration calls- Collaborate with SME to conduct Error based learning calls- Prepare Governence decks for monthly meeting with stakeholders- Provide support to QA Manager, and work a back up for the Manager. Show less

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  Voya India

  Aug 2019 - now

  Senior Quality Analyst

  A QA function drives quality as an independent unit and provides support to review completed files with a structured and defined approach. The QA team ensures that the KYC Analyst and QC Analysts complete the client profiles in line with firm’s KYC policies & procedures