Rami Al-khatib

Experience

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  Target

  Jun 2021 - now

  GM Expert / Food and Beverage Specialist

  As a General Merchandise Expert, I was responsible for ensuring a consistent shopping experience for guests. My tasks included:-Greeting guests authentically and understanding their needs.-Zoning the sales floor, ensuring products were accurately signed, priced, and in stock.-Prioritizing workload based on business and guest needs.-Supporting a guest-first culture and maintaining high standards of service.Food & Beverage Specialist (Pizza Hut inside Target):In this role, I contributed to creating a fresh, full, and food-safe dining and takeout experience. My responsibilities included:-Providing guests with information on food items, storage tips, and purchasing recommendations.-Executing food and beverage processes, such as replenishment, stocking, and inventory management.-Collaborating with vendors and maintaining food safety standards.-Promoting products through sampling and suggestive selling. Show less

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  ACT COMPUTERS

  May 2024 - now

  IT Support Technician

  Onsite and Remote Support: Respond to service requests from business and residential clients, providing technical assistance both on-site and remotely. Diagnose and troubleshoot hardware, software, and network-related issues. Install, configure, and upgrade computer systems and software applications. Hardware Maintenance: Perform hardware repairs and replacements for desktops, laptops, printers, and other peripherals. Conduct regular maintenance to ensure optimal performance and prevent potential issues. Software Support: Install, configure, and troubleshoot operating systems and software applications. Assist clients with software-related issues, including compatibility problems and updates. Network Support: Design, acquire, configure, install, troubleshoot local area networks (LANs) and wireless network hardware. Assist with network connectivity issues, ensuring seamless internet and intranet access. Customer Service: Provide excellent customer service by addressing client inquiries and concerns in a professional and timely manner. Educate clients on basic computer usage and preventive maintenance practices. Documentation and Reporting: Maintain accurate records of client interactions, service requests, and resolutions. Generate reports on common issues and trends to help improve overall system reliability. Security Measures: Implement and enforce security measures to safeguard client data and systems. Educate clients on best practices for cybersecurity and data protection. Show less