Shayna O'Green

Experience

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  Ticor Title

  Jun 2001 - Feb 2003

  Escrow Assistant

  Performed escrow openings, ordered payoffs, prepared escrow instructions, packaged recording documents, and handled phone calls for a high volume national refinance desk.

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  Alliance Title

  Feb 2003 - Mar 2004

  Jr. Escrow Officer

  Handled escrow openings and ordered title reports, prepared escrow instructions and deeds, packaged recording documents, extensive curative handling of national transactions on a high volume residential desk. Order payoffs; verify payoffs match title commitments. Handled all file requirements prior to closing, including but not limited to liens, judgments and bankruptcy. Obtain past and recent tax information. Obtained commission information on the real estate agents involved in the transaction. Disbursed files and verify receipt and accuracy of wires. Maintained communication with the Escrow Officer regarding status of the file. Handled walk-ins and phone calls for Escrow Officer. Mentored assistants. Show less

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  Fidelity National Title

  Mar 2004 - Nov 2015

  Commercial Escrow Officer, V.P.

  Responsible for closing various types of commercial transactions: Sales, Refinances, Vacant land, Tenancy in common, Apartments, Nursing Homes, Defeasance, Hospitality, Business Acquisitions and Transfers, and REO transactions. Specialized in SBA lender services. Proficient in closing sale and refinance transactions. Reviewed real estate contracts in standard and complex commercial transactions. Customer service knowledge, accounting experience, interacted and working closely with co-workers and clients. Exhibited strong attention to detail, excellent verbal, and interpersonal communication skills. Interfaced with clients and internal title personnel to confirm closings are on target. Quickly handling escalated calls by reinforcing company policies and ensuring clients are satisfied. Efficiently processing documentation against instructions to ensure all is submitted for closing requirements in various jurisdictions on a national level. Show less

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  Novare National Settlement Service

  Jan 2016 - Jan 2017

  Sr. Commercial Escrow Officer

  Responsible for closing various types of commercial transactions: Sales, Refinances, Vacant land, Tenancy in common, Apartments, Nursing Homes, Defeasance, Hospitality, Business Acquisitions and Transfers, and REO transactions. Specialized in SBA lender services. Proficient in closing sale and refinance transactions. Reviewed real estate contracts in standard and complex commercial transactions. Customer service knowledge, accounting experience, interacted and working closely with co-workers and clients. Exhibited strong attention to detail, excellent verbal, and interpersonal communication skills. Interfaced with clients and internal title personnel to confirm closings are on target. Quickly handling escalated calls by reinforcing company policies and ensuring clients are satisfied. Efficiently processing documentation against instructions to ensure all is submitted for closing requirements in various jurisdictions on a national level Show less

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  Jpmorgan Chase Bank National Association

  Feb 2017 - Oct 2021

  SBA Specialist Credit Coordinator

  • Collaborating with the local Deal Team (Business Relationship Manager, Area Manager, and Specialty Finance Officer, etc.) to meet customer's target closing dates • Ongoing credit documentation monitoring for coverage area portfolio to obtain and validate the timely receipt of information required for credit review and monitoring actions • Ongoing data quality management functions with a focus on minimizing credit and collateral exceptions, and resolving loan agreement processing exceptions. • Portfolio credit maintenance and remediation workflows as needed to address risk and control issues with portfolio customers. • Work independently with clients to obtain required loan documentation, schedule closings and promote appropriate solutions to enhance the client experience associated with the post approval and loan booking process. • Participate in various regional Specialty Finance Operation conference calls and provide pipeline updates• Work independently with CDC partners to gather SBA forms and reports necessary to obtain SBA approval Show less

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  PulteGroup

  Nov 2021 - Apr 2022

  Escrow Officer
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  Passco Companies, LLC

  Apr 2022 - now

  Real Estate Paralegal

  Legal Assistant working on my Paralegal studies directly under the General Counsel. Helping people invest with innovative opportunities in real estate projects such as acquisition, development, and management of commercial properties, Delaware Statutory Trusts and 1031 Exchanges is so rewarding and fascinating. I'm so blessed to have this opportunity to work with true professionals in a top notch work environment. The company and board members are highly regarded pioneers in the industry and have received countless industry accolades.Although I've only been with the company for a short time- my former 16 year run as a Commercial Escrow Officer provided me with the familiarity with contracts, escrow and title procedures, and loan documents provided some helpful work-related experience. I'm excited for the opportunity to further my education in the legal field to broaden my impact in this field. Show less