Elena Mirkovska Gjorova

Experience

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  EVN Macedonia

  Nov 2009 - Sept 2010

  General Secretariat and Assistants of the Management Board

  • providing translation and interpretation during meetings, workshops, trainings, management and press conferences, public events and business trips; • providing support in administrative and organizational issues;• providing assistance in organizing events and conferences

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  EU Twinning Project

  Oct 2011 - Jun 2013

  Interpreter/Translator; Office Assistant

  • translation and interpretation during meetings, workshops and conferences;• providing support in administrative and organizational issues;• providing assistance in organizing events, conferences, trainings and workshops; • liaising with local authorities, institutions and consultants

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  Alpha Bank AD Skopje

  Oct 2013 - Sept 2016

  ▪ B2B and B2C sales of the entire Bank´s product portfolio and services;▪ Sales and expansion of American Express brand in the country;▪ Expansion of the POS network for acceptance of the Bank´s cards portfolio in Macedonia;▪ Reporting, data analysis and CBA;▪ Market research;▪ Daily monitoring reports with recommendation for corrective actions;▪ Monitoring of financial performance, also assessing evolving risk factors;▪ Product development and enhancement of existing products;▪ Customer care;▪ Project development and implementation;▪ Main coordinator of the re-branding process of the Bank´s POS in the country▪ Marketing Show less

  • Cards and Retail Sales Officer

    Dec 2014 - Sept 2016

  • Assistant to the CEO

    Oct 2013 - Dec 2014
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  Silk Road Bank AD Skopje

  Sept 2016 - Mar 2020

  Client and board relationship officer

  • Developing and managing portfolio of VIP international clients• Performing standard and enhanced due diligence of international clients and monitoring of the business relation according to the internal Anti-money laundering and terrorism financing policy• Independent customer data maintenance and client-oriented support• Involved in compliance activities pursuant to the regulatory framework• Involved in corporate governance activities and responsible for preparation of the Management Board, Supervisory Board and Audit Committee meetings• Estimating the critical areas / processes following the relevant KPIs for the purpose of high level of efficiency and result maximization Show less

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  G+D Netcetera

  Mar 2020 - now

  Customer Success Executive

  • Developing a successful and long-lasting customer relationship by increasing customer satisfaction, trust and loyalty• Understanding the customer’s needs and consult the customer to find the optimal solution• Single point of customer contact for communications on operational issues, change requests and new requirements• Ownership of concerns and complaints• Coordinating customer support in upselling-products• Planning, tracking and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests Show less