Elena Mirkovska Gjorova

Elena Mirkovska Gjorova

General Secretariat and Assistants of the Management Board

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location of Elena Mirkovska GjorovaNorth Macedonia

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  • Timeline

  • About me

    Senior Customer Success Executive Secure Digital Payments at G+D Netcetera

  • Education

    • Academy of Banking and Information Technology - ABIT

      2015 -
      Retail Banking Sales

      Activities and Societies: Training - Sales of retail banking products;- Sales techniques;- Personal banking and client segmentation;- Measuring sales results.

    • CS Global HR Academy

      2012 - 2013
      Human Resources Management and Development

      Activities and Societies: Training

    • Faculty of Philology ``Blaze Koneski``

      2005 - 2009
      BA Interpreting in German and English
    • Universität Basel

      2010 - 2011
      MAS in European Integration International Business
    • Universität Leipzig / University of Leipzig

      2007 - 2008
      Interpreting
  • Experience

    • EVN Macedonia

      Nov 2009 - Sept 2010
      General Secretariat and Assistants of the Management Board

      • providing translation and interpretation during meetings, workshops, trainings, management and press conferences, public events and business trips; • providing support in administrative and organizational issues;• providing assistance in organizing events and conferences

    • EU Twinning Project

      Oct 2011 - Jun 2013
      Interpreter/Translator; Office Assistant

      • translation and interpretation during meetings, workshops and conferences;• providing support in administrative and organizational issues;• providing assistance in organizing events, conferences, trainings and workshops; • liaising with local authorities, institutions and consultants

    • Alpha Bank AD Skopje

      Oct 2013 - Sept 2016

      ▪ B2B and B2C sales of the entire Bank´s product portfolio and services;▪ Sales and expansion of American Express brand in the country;▪ Expansion of the POS network for acceptance of the Bank´s cards portfolio in Macedonia;▪ Reporting, data analysis and CBA;▪ Market research;▪ Daily monitoring reports with recommendation for corrective actions;▪ Monitoring of financial performance, also assessing evolving risk factors;▪ Product development and enhancement of existing products;▪ Customer care;▪ Project development and implementation;▪ Main coordinator of the re-branding process of the Bank´s POS in the country▪ Marketing Show less

      • Cards and Retail Sales Officer

        Dec 2014 - Sept 2016
      • Assistant to the CEO

        Oct 2013 - Dec 2014
    • Silk Road Bank AD Skopje

      Sept 2016 - Mar 2020
      Client and board relationship officer

      • Developing and managing portfolio of VIP international clients• Performing standard and enhanced due diligence of international clients and monitoring of the business relation according to the internal Anti-money laundering and terrorism financing policy• Independent customer data maintenance and client-oriented support• Involved in compliance activities pursuant to the regulatory framework• Involved in corporate governance activities and responsible for preparation of the Management Board, Supervisory Board and Audit Committee meetings• Estimating the critical areas / processes following the relevant KPIs for the purpose of high level of efficiency and result maximization Show less

    • G+D Netcetera

      Mar 2020 - now
      Customer Success Executive

      • Developing a successful and long-lasting customer relationship by increasing customer satisfaction, trust and loyalty• Understanding the customer’s needs and consult the customer to find the optimal solution• Single point of customer contact for communications on operational issues, change requests and new requirements• Ownership of concerns and complaints• Coordinating customer support in upselling-products• Planning, tracking and quality assurance of change requests implementation, maintaining an overview and roadmap of all change requests Show less

  • Licenses & Certifications