Talk to sales Try for Free
Nitin Malhotra

Nitin Malhotra

Customer Care Analyst

Followers of Nitin Malhotra1000 followers
location of Nitin MalhotraGurgaon, Haryana, India

Connect with Nitin Malhotra to Send Message

Connect

Connect with Nitin Malhotra to Send Message

Connect

  • Timeline

  • Skills

    Agile methodologies
    Requirements analysis
    Hp quality center
    Software development life cycle
    Sql
    Manual testing
    Test planning
    Quality assurance
    Test automation
    Test management
    Regression testing
    Software project management
    Testing
    System testing
    Business analysis
    Team management
    Risk management
    Business development
    Microsoft excel
    Credit cards
    Fraud
    Negotiation
    Credit
    Valuation
    It audit
    Team leadership
    Banking
    Complaince
    Aml
    Sar
    Authorization
    Strategy
    Financial risk
    Management
    Crm
    Anti money laundering

  • About me

    Have overall experience of 12 years of QA Management in the field of functional testing, performance testing, security testing, cross-platform and docker image deployment testing. Have responsibility to enhance QA capabilities in the Digital domain for digital analytics products in Product Engineering group. Managing a team of 20 QA Engineers and bring consistency of implementation of QA practices defined at the project level for all product teams. Attained experience in Agile methodology like SCRUM, Kanban.

  • Education

    • Ramjas School, Pusa Road, New Delhi

      1992 - 1998
      Hgh

    • Delhi University

      1998 - 2001
      BCOM Commerce

  • Experience

    • Daksh E Services

      Jan 2002 - Jan 2003
      Customer Care Analyst

    • American Express

      Jun 2003 - May 2006
      Senior Credit Analyst - Credit Risk on American Express Corp. cards

    • RBS

      May 2006 - Sept 2009
      Manager - Authorisations & Fraud Control Manager, Consumer Risk

      Worked in capcaity of Manager, Authorizations and fraud control unit managing the Authorizations portfolio for credit cards end to end right from setting up of card decisions parameters to operational deliverable related to day to day credit card auth volume.Managed a team of 7 tele callers for a 12*7 shift working on a transaction based online fraud tool 'Falcon'.

    • Amazon

      Oct 2009 - Apr 2014

      Managing end to end 24*7 operations team comprising of about 100 investigators working towards Fraud and risk prevention on Amazon Payment system as part of the Transaction Risk Management Services unit. Owning and delivering on consistently high service level related to a better customer experience by continuously reducing the response time on investigations. Managing high levels of Decision quality with reduced charge backs and improved customer experience. Constant collaboration with the product management and engineering teams to own, manage and deliver on process improvement projects related to fraud tool, metric and customer experience.Currently working on new game changing payment product launch supporting complete on boarding and fraud prevention operations piece and setting up of specialized fraud detection team consisting of analysts and investigators. Show less

      • Manager - Transaction Risk Management Services, FPS

        Apr 2013 - Apr 2014

      • Manager - Transaction Risk Management Services, Buyer Risk Investigations

        Oct 2009 - Mar 2013

    • Accenture

      Apr 2014 - Jun 2020
      Vice President - Risk Operations- Softwares & Platforms (Payments)

      Worked with Accenture as Vice President operations, managing a prominent Accenture client. Leading a team of 500 plus analysts spread across multiple locations internationally and 24*7 operations related to risk and compliance for an online industry leader across multiple geographies. Delivering high quality performance consistently while working on critical Compliance and AML investigations. Focusing primarily on an improved client experience and greater partnership for an enhanced business performance.KPA's include Managing Client account deliverable end to end including but not limited to Contract Income,Opex, people development, Attrition, Monetization, Automation,Client relationship. Show less

    • Genpact

      Jun 2020 - Sept 2022
      Vice President - Financial Crimes & Compliance

    • Juno

      Oct 2022 - Mar 2024
      Head of Risk

    • AML RightSource

      Mar 2024 - now
      Senior Director - Managed Services

  • Licenses & Certifications

    • Istqb foundation level

      Istqb - international software testing qualifications board
      Apr 2016

    • Istqb - international software testing qualifications board

  • Volunteer Experience

    • Campus Presenter (Hiring) - Pre Placement Talk

      Issued by Amazon
      AmazonAssociated with Nitin Malhotra