Choon Sheng Low

Experience

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  XET Sales & Services Sdn. Bhd.

  Aug 2020 - Jun 2021

  Digital Marketing Specialist

  Managed online sales channels including Shopee, Lazada, PG Mall, and Facebook, to boost sales and enhance customer experience.+ Developed product images and descriptions to attract customers and increase sales.+ Provided customer service by resolving inquiries and ensuring customer satisfaction.+ Handled after-sales service issues, including missing parcels, defective items, and damaged products.

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  Sherwin-Williams

  Jul 2021 - Sept 2022

  Accounts Receivable Analyst

  Provided financial support to the ANZ market, ensuring timely cash application and accurate invoice closure with customer payments using Oracle.+ Ensured invoices were closed promptly with payments received from customers.+ Collaborated with credit analysts to track open invoices and chase customers, preventing overdue payments.+ Maintained accurate financial records in Oracle, contributing to effective cash flow management and reducing outstanding receivables.

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  Amway

  Oct 2022 - Jul 2024

  Accounts Payable & Receivable Specialist

  A leading direct selling company providing consumer products.+ Successfully transitioned market tasks for Hong Kong and Taiwan, ensuring a smooth handover and continuity.+ Managed weekly payments for Taiwan and performed daily reconciliations for Hong Kong, ensuring financial accuracy.+ Identified and resolved Oracle system errors swiftly, ensuring smooth closing activities and operational efficiency.+ Excelled in multitasking, consistently meeting deadlines and preventing late payments. + Prioritized customer satisfaction by actively participating in company events twice yearly, ensuring clients received the best service. Show less

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  Hewlett Packard Enterprise

  Jul 2024 - now

  Customer Account Specialist

  A global technology company providing innovative solutions and services.+ Reduced aging debt by 76% (USD 120K to USD 28K in four months) through effective communication and tailored solutions.+ Built strong client relationships, ensuring timely issue resolution and improved cash flow.+ Adapted to systems within two weeks, enabling quick impact on financial processes.+ Ensured accurate reconciliations and trial balance alignment for reliable reporting.+ Proactively resolved customer queries, ensuring timely payments and dispute resolution. Show less